Customer Service Representative

The Customer Service Representative in our Glass location at 5103 Janice Ave, Schofield, WI facility isn’t just a job – it’s a starting point to an awesome career with a great company. We hire motivated individuals who want to grow with us. We will equip you with the knowledge and skills you need to succeed. We have an incredible track record of promoting from within at our facility. Opportunities to advance into higher roles of responsibility and pay are everywhere. You can be our next success story!
This role is perfect for an individual who approaches their work professionally, loves to be a part of a team, and wants to help us get better every day. If that sounds like you, come join this industry leader!
Here’s What You’ll Get To Do

• Writes up customer orders with high accuracy rate.
• Provides customer support on all orders.
• Double keys all customer orders with high accuracy rate after data entry.
• Provides technical support to the customer as it relates to our product.
• Provides correct and timely order acknowledgements to customers via email.
• Verifies customer orders prior to data entry, ensuring correctness and completeness.
• Provides correct and timely responses to customer orders and questions via email and or phone call.
• Tracks orders and updates customer and management on status.
• Ensures orders are shipped on time.
• Regular and predictable attendance, safely perform tasks and adherence to all safety policies and procedures are essential functions of your job.

What We’re Looking For

• Minimum of 1-year previous customer service experience
• Strong organizational and listening skills.
• Ability to read and perform mathematical calculations and write measurements in number fractions at a high school level.
• Ability to work independently and prioritize work with deadlines.
• Ability to read, interpret, and understand drawing and specifications.

Physical Requirements

• Ability to bend/twist, carry, kneel, reach, stand, squat, stair climb, and walk occasionally
• Ability to use Wrist/hand/fingers/shoulders/elbows, sit and type frequently

**Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job**
Work Today, Get Paid Tomorrow!
Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked. Certain terms and conditions apply.
What OBE Offers You

• Competitive pay
• Paid time off
• 10 Holidays (inclusive of 2 floating holidays)
• Market competitive 401(k) match
• Industry-leading medical, dental, and vision benefits
• Short-term and long-term disability coverage
• Life Insurance

About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)