JVS is a non-profit, non-sectarian agency. Our mission is to empower individuals from diverse communities to find employment and build careers; and to partner with employers to hire, develop, and retain productive workforces. JVS provides a broad range of services including adult education, skills training, job readiness training, job placement and support, and access to post-secondary education. JVS assists employers in their search for well-qualified job applicants and their initiatives to upgrade the skills of their incumbent workforce.
POSITION SUMMARY: Under the leadership of the Vice President of Disability and Refugee Employment Services, the Director of Refugee Employment Services builds, strengthens, and grows key partnerships; supervises and supports program managers; tracks and reports all relevant program data and outcomes; and evaluates programmatic success. The Director’s charge is to assess the workforce needs of employers and clients and to provide the education and training programs that will allow clients to successfully pursue a career of their choice. The Director is responsible for overseeing and managing program partnerships, program goals, and project deliverables, including communication with partners, staff, and community members. They will be a leader in the collaborative effort to create and maintain a system of reporting to enable a clear process of tracking all performance outcomes; and produce monthly, quarterly, and annual reports. The Director is part of a larger JVS team, all of whom are supporting the education, training, and employment needs of clients and employers. The Director serves as an active member of the JVS leadership team, thereby equitably contributing to team performance goals and working to support the overall mission and philosophy of JVS.
ESSENTIAL JOB FUNCTIONS:
Building Relationships, collaboration, and teamwork:
- Support and promote the mission and philosophy of JVS both internally and outside the agency
- Establish relationships with key stakeholders (clients/students, employers, partner organizations, funders,) and work collaboratively in a structured and ongoing manner
- Work collaboratively with and encourage collaboration between JVS departments and divisions to ensure agency performance goals are met
- Lead Refugee Department LT planning meetings and team-based project
- Establish JVS internal working groups, project management team meetings, and communication mechanisms
- Develop a strategic plan for program expansion, growth, and impact of program services
- Assess program success and stakeholder satisfaction, use results to make modifications and enhancements to services
- Create and maintain a system of reporting to enable a clear process of tracking all performance outcomes; produce monthly, quarterly, and annual reports
- Communicate regularly with Supervisor to ensure successful program performance; communicate consistently on necessary reporting measures; provide reports that demonstrate where each project is in relationship to goals
- Provide leadership and exemplify resolving disagreements and conflict in a professional and productive manner
- Participate in and contribute to external groups in the community such as taskforces, panels, and committees directly related to the workforce development field
Program leadership :
- Take ownership of the Director role as a leader for JVS staff, clients, and partners
- Increase internal and external visibility of programs
- Hire, train, and supervise program management staff
- Model expected behaviors for JVS staff and clients
- Generate strategy and solutions in response to unforeseen and planned changes, setbacks, and challenges and help staff manage unforeseen changes, setbacks, and challenges in a professional and productive manner
- Assist program managers and staff in areas of difficulty and provide additional support when needed
- Grow and expand the scope and impact of program services
- Develop new products and services based on partner organizations and client feedback
- Assess program success and stakeholder satisfaction, use results to make modifications and enhancements to services
- Create a work environment where all staff and clients feel heard, can express ideas, learn, problem solve, and succeed
Administrative/Communication
- Provide all supervisees with a written annual evaluation of all agency deadlines for the process
- Communicate consistently on necessary reporting measures; provide reports that demonstrate where each project is in relationship to goals
- Implement agency contracts including oversight, reporting, and invoicing
- Develop grant proposals, contract budgets, and budget modifications
- Prepare and monitor program work plans, in support of JVS and contractual obligations
- Make adjustments to meet objectives
- Ensure program activities are in alignment with JVS objectives
- Analyze and report program progress, successes, and challenges to JVS leadership, funders, evaluators, and other stakeholders
- Closely monitor budgetary expense and revenue and take remedial action as necessary
- Manage and oversee full, timely contract implementation including staffing, systems design, and development
- Perform other duties as requested
MINIMUM QUALIFICATIONS AND EXPERIENCE :
- Minimum 3 years of program leadership experience
- 5 years of program/contract and people management skills preferred
- Demonstrated effective communication and relationship-building skills
- Demonstrated ability to lead multi-partner initiatives
- Demonstrated ability to set up strong administrative, reporting, and tracking systems
- Experience with startup programs and multi-location services and programs
- Background in Adult Education, Workforce Development, Project Management
- Outcomes-focused individual with a proven history
- Supervisory experience necessary
- Strong working knowledge of Microsoft Office Suite
- Interpersonal, communication, and organizational skills
- Experience in grant and proposal writing
- Experience in preparation of budgets preferred
- Ability to work as part of a team
- Demonstrate ability to work independently
EDUCATION REQUIRED : Bachelor’s Degree required
WORKING CONDITIONS: Regular local travel, including trips to Lynn and Lawrence, is required. Evening hours and some weekend availability are also required.