HR Generalist

Job Type
Full-time
Description
Description
Position Summary:
The HR Generalist will play a crucial support role within a dynamic HR consultancy team, working closely with the Director of HR Services and the Managing Director of HR. This client-facing role involves managing HR functions across multiple companies, ensuring the smooth operation of HR-related activities while handling Tier 1 issues and escalating more complex requests as needed. The position is ideal for an early-career professional with a foundational understanding of HR practices and a desire to grow in a fast-paced, client-focused environment.
Essential Duties and Responsibilities:
The essential functions include, but are not limited to the following:
Client-Facing HR Support:

• Serve as a key point of contact for multiple client companies, addressing HR inquiries and ensuring consistent service delivery.
• Manage Tier 1 employee relations issues, such as responding to inquiries about HR policies and benefits, and escalate more complex matters to senior HR staff.
• Provide support during client meetings, ensuring that HR services are aligned with client needs and expectations.

• Assist in responding to employee inquiries regarding HR policies, employee benefits, and other HR-related matters for client companies.
• Support in resolving Tier 1 employee issues, escalating complex matters to senior HR staff as needed.
• Participate in employee disciplinary meetings, terminations, and investigations as required.

• Assist in the recruitment process for client companies, including posting job openings, reviewing resumes, conducting initial interviews, and coordinating with hiring managers.
• Facilitate the onboarding process for new hires, ensuring all necessary documentation is completed and introducing new employees to company culture and policies.

• Maintain and update employee records in the HRIS system, ensuring accuracy and confidentiality across multiple client companies.
• Track and document compliance with mandatory training and certifications, such as safety training and professional licensure, for all client employees.
• Assist in the administration of employee benefits, compensation, and leave programs for client companies.

• Stay up-to-date with federal, state, and local employment laws and regulations, ensuring that client practices comply with legal requirements.
• Participate in the review and update of HR policies and procedures, including handbooks, recommending improvements based on best practices.

• Support employee engagement initiatives for client companies, helping to organize employee recognition programs and events.
• Assist in coordinating employee training and development programs, tracking participation and effectiveness across clients.

• Provide general administrative support to the HR team, including scheduling meetings, preparing reports, and organizing HR-related events for client companies.
• Perform other duties as assigned by the Director of HR Services and the Managing Director of HR.

• Excellent verbal and written communication skills, with the ability to manage client relationships effectively.
• Strong interpersonal, negotiation, and conflict resolution skills.
• Strong organizational skills and attention to detail, especially in managing multiple client accounts.
• Ability to manage time effectively, meet deadlines, and ask for support when handling complex projects.
• Basic understanding of employment-related laws and regulations.
• Proficiency with Microsoft Office Suite or related software.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Ability to maintain confidentiality and handle sensitive information with integrity.

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred.
• 0-3 years of experience in human resources or a related field.
• Work toward HR certification (e.g., SHRM-CP) is a plus but not required.