Manager, Clienteling, Americas

General Information

Country/Region

United States of America

Province/City

Los Angeles

Location

Rosewood Hotel Group, Los Angeles

Department

Sales & Marketing

Job Type

Full-time Permanent

Job Description

Key Responsibilities

• Own and manage a diverse portfolio of clients.
• Adopt a personalized and targeted approach for each client, ensuring the maintenance of strong relationships and fostering elevated brand engagement.
• Develop daily and weekly outreach communication strategies tailored to your portfolio of clients. You will update and educate key stakeholders on our most valuable individuals.
• Monitor and assist the development of high potential clients.
• Analyze, manage, and review client reports for your portfolio and region, consistently assessing performance against established objectives.
• Identify potential efficiency improvements and develop solutions for areas at risk, regularly reviewing data to uncover new opportunities.
• Address and support all needs within your portfolio, including room bookings and personalized experiences.
• Work closely with the Clienteling Director to develop operational and tactical business action plans for implementation.
• Collaborate with the Clienteling Director to formulate acquisition strategies, explore brand collaborations, and establish partnerships that will identify new business opportunities for expanding your client portfolio.
• Identify new and untapped networking opportunities in targeted markets within your region by attending industry events and building connections with potential partners and future clients.
• Proactively initiate and implement gifting moments and programs within your portfolio, ensuring a personalized and tailored approach remains at the forefront of your mind
• Take ownership of, deliver, and host a variety of regional events for your portfolio, curating guest lists and special activations. Additionally, you will provide support to properties within your region for their own events.
• Forge strong working relationships with Regional VPs, property Managing Directors and their immediate leadership teams.
• Regularly meet with the clienteling leader for each property in your region, providing support and guidance while advising them on further enhancing their local connections and relationships.
• Conduct regular clienteling training sessions for local regional properties, ensuring that all relevant team members are upskilled and positioned for success.

Critical Skills & Qualification

• Proven experience in relationship management or sales within a global luxury organization, you have a track record of fostering connections that drive success.
• You are a natural communicator who excels at building relationships.
• You possess extensive knowledge of the luxury sector, including its products and the desires and expectations of luxury customers.
• You have experience of contributing to and executing business strategy to achieve overall organizational goals.
• You demonstrate a proactive, forward-thinking attitude, anticipating needs and challenges before they arise, and taking initiative to address them effectively.
• You utilize creativity and resourcefulness to generate new ideas and suggestions that enhance operations and improve client experiences.
• You possess a solid understanding of operational processes, with the ability to implement best practices for efficiency.
• You have experience of managing projects to deliver on time, in scope and budget
• You are skilled in using Excel for data analysis, reporting, and management, enabling informed decision-making and effective tracking of key metrics.
• You possess strong commercial and financial acumen, with the ability to analyze and interpret data and financial metrics to create informed actions.
• You have strong networking skills and excel at building and maintaining a wide range of professional relationships, leveraging connections to create opportunities for collaboration and growth.
• You should be comfortable with ambiguity and adopting a flexible approach.
• You’ll have strong computer literacy as well as excellent written and verbal communication etiquette in English.

This position is open to candidates based in Los Angeles, CA or New York City. The salary range for this position is $80,000-$100,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of experience, location, and education.

About Us

Rosewood Hotel Group, a privately owned company, is one of the world’s leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group’s foundation is its commitment to “Relationship Hospitality” – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.