Support Engineer
5 days a week Onsite in Atlanta GA
14 Months Contract
The Systems Administrator responsibilities include the facilitation of detection, triage, correction, escalation and documentation of major and critical events. The Systems Administrator will also ensure that Service Level Targets are met when managing incidents and service requests, trending recurring events and incidents to initiate problem investigations.
Responsibilities
- Monitor all production systems for quality and performance ensuring that any failures or critical issues are addressed immediately
- Ensure that Knowledge (i.e. processes, procedures, troubleshooting guides, etc.) are developed and maintained for the team
- Collaborate with other groups to set standards and document production configurations
- Recommend policies and procedures to be used to support the Digital Services environment
- Daily monitoring of the ticket queue, performing analysis of problems across multiple systems and groups
- Improve performance and scalability within operations support environments by researching, evaluating and recommending new technology products and services
- Continuously updates job knowledge by participating in educational opportunities, open-source user groups, reading professional publications and white papers
- Stays abreast of current and cutting-edge Internet operations best practices, establishes personal professional network
- Support scheduled installations/upgrades and maintenance in accordance with established IT policies and procedures and business requirements
- Works closely with business owners on change and maintenance windows/requests
- Must be able to support on-call duties as needed
Requirements
- 2+ years of experience within a media or internet technology operations environment with production support experience in Linux/Unix
- Excellent Internet application support experience within open-source platform environments
- Deep technical expertise in server administration, client service, user authentication, configuration management tools, internal & external monitoring tools, networking troubleshooting and concepts and shell scripting
- Advanced level experience and support of cloud technologies and container-based environments based on Kubernetes, Docker and other container orchestration solutions
- Configuration experience with commercial, open source and SaaS based monitoring tools (Zenoss, Nagios, Zabbix, Monit or M/Monit, Kibana, Catchpoint, Conviva, Circonus, Datadog, BigPanda, Rigor, New Relic, CloudWatch, etc.)
- Should be knowledgeable in configuration management, automation, orchestration systems (e.g. Chef, Puppet, CFEngine, etc.)
- Must be able to support on-call duties as needed
Preferred Skills
- Demonstrable experience with one or more web/systems programming languages such as Python, PHP, Ruby, JavaScript, Perl, HTML/CSS
- Experienced with ServiceNow, PagerDuty, Jira, and Confluence
- Knowledgeable in video encoding and streaming concepts and technologies
Soft Skills
- Strong communications skills; clearly and effectively being able to communicate with technical and non-technical users from individual contributors to c-level executives (in English) is required
- Must possess collaboration skills, have a passion for lean processes, should be innovative, creative, quick thinker, fast learner, and a team player with a strong customer service focus
- Ability to effectively work in a fast-paced environment that has to react at the speed of breaking news
- Team-focused - our team requires close collaboration with one another to be successful
- Detailed and process oriented
Education
4-year college diploma or university degree in Computer Science or Software Engineering or equivalent practical work experience combination
Compensation:
The estimated pay range for this position is USD $35.00/hr - $42.27hr and is a Non-Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.