RTG Director, Operations

COMPANY OVERVIEW:

Realty Trust Group (RTG) is a nationally recognized real estate advisory and services firm dedicated to the healthcare and life science industry. With a team of over 135 dedicated professionals, we serve clients in more than 35 states across the country. Our objective, accountable, and trusted expertise enables us to deliver innovative solutions in healthcare real estate through a comprehensive range of services, including advisory, development, transactions, operations, and regulatory compliance.

We are honored to have received the "Best Places to Work" recognition from Modern Healthcare for three consecutive years, a testament to our unwavering commitment to fostering an exceptional work environment that values the well-being and professional growth of our valued employees. Furthermore, RTG was recently ranked among the Top Healthcare Development Companies by Modern Healthcare, solidifying our position as a leader in the industry.

In addition to our accolades, we currently manage a portfolio of over 20 million square feet of healthcare assets and have successfully completed healthcare transactions totaling more than $2.9 billion, establishing our expertise and solidifying our reputation in the industry.

With offices in Nashville, Knoxville, and Johnson City, TN, Atlanta, GA, Tampa, FL, Houston, TX, and Greensboro, NC, we are well-positioned to deliver exceptional services tailored to the diverse needs of our clients across the nation.

JOB DESCRIPTION and RESPONSIBILITIES

The Director, Operations is responsible for providing overall leadership to the property management team and related real estate services for multiple assigned clients across a regional property portfolio. This position requires strong leadership, effective decision-making, and sound real estate management experience. Director, Operations reports directly to the Operations Service Line Leader. Specific responsibilities include:

• Provide overall leadership for a regional property portfolio (approx. 4 million +/- SF) including team leadership, operational best practices, risk management, issue resolution, client retention, and new business expansion.
• Lead and mentor a team of operations managers, senior property manager(s), property manager(s), property management assistants, and facility maintenance personnel in a manner that embodies commitment to excellence and a service-first mindset.
• Develop and implement staffing plans to recruit, retain and develop a best-in-class team ensuring a high level of client / tenant satisfaction and scalability to support future growth.
• Coach team members to meet or exceed annual client, property and corporate objectives. Strategize, plan, direct, and communicate actions required.
• Maintain a strong working knowledge of all portfolio operations, financials, policies, procedures and systems to ensure effective property management service delivery.
• Collaborate with the team to review and approve annual operating and capital budgets, monthly/quarterly reports, ensuring a timely and accurate completion and communication with respective clients.
• Assist team to provide capital investment recommendations relative to client for asset preservation, revenue enhancement, and marketing improvements to assets.
• Direct the implementation and maintenance of comprehensive risk management practices including but not limited to vendor and tenant insurance obligations, building life safety and security measures, and proactive incident/accident prevention and reporting.
• Continually maintain, review, analyze, update and clarify operating policies and procedures consistent with industry standards and best practices.
• Utilize team training and development platform to support individual skill development in alignment with organizational policies, procedures, and technologies. Support expansion of training platform content, team utilization, and other team training initiatives.
• Oversee team adoption of and adherence to operational guidelines, policies, and procedures.
• Contribute to the effective team management of all property issues and proactively identify improvement opportunities.
• Provide back-up support for property management team for property-related activities such as call coverage, tenant events, property tours, etc.
• Track and document RTG’s value contribution and cost savings by client / property.
• Assist and/or lead Business Development efforts alongside the RTG Senior Leadership Team.
• Develop transition plans and lead onboarding efforts for new clients / portfolios.

COMPETENCIES

• Strong and effective leader.
• Ability to work both independently and within a professional team environment.
• Adaptable.
• Strong communicator – written, verbal, electronic.
• Detail oriented.
• Organized.
• Team player.
• Problem solver.
• Multi-tasker.
• Self-starter.
• Able to accept constructive criticism.
• Timely decision-maker.

EDUCATION AND EXPERIENCE

• Bachelor's or Master’s Degree in Business, Real Estate, Finance, Engineering or other related field preferred.
• Minimum of 15 years of commercial property management experience with at least seven (7) years of experience supervising large teams.
• Advanced knowledge of commercial real estate industry and resources. Healthcare real estate experience is strongly preferred.
• Competence with Yardi Property Management Software or similar property management, financial reporting, and work order systems. Other basic software including Microsoft Office, with emphasis on Excel.
• Real estate license required and relevant designation/accreditation such as CPM, RPA, and CCIM preferred.

ALLOCATION OF TIME

• Portfolio/Client/Team Supervision – 70%
• Business Client Development – 15%
• RTG Corporate – Admin, CE, SL Planning, Training, Recruiting, Charity – 10%
• Industry & Other/Professional Organizations – 5%

Overnight travel may be required up to 20%.

BENEFITS

RTG offers a competitive compensation package, including an incentive-based compensation plan, health, life and long-term disability insurance; 401(k) with company matching; and profit sharing.

To apply to this role, or to view other available opportunities with RTG, please visit:

Job Type: Full-time

Pay: $95,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Property Management: 7 years (Preferred)

License/Certification:

• Real Estate License (Preferred)

Ability to Relocate:

• Atlanta, GA 30342: Relocate before starting work (Required)

Work Location: In person