Why This Role is Important to Us:The Director of Utilization Management leads and manages all utilization management (UM) functions for physical health services and long term services and supports to ensure achievement of business results while maintaining compliance with all contract requirements, state and federal regulatory requirements and all applicable accreditation standards. The Director of Utilization Management is responsible for setting strategic direction, planning, budgeting, policy development and business process management and improvement for all UM functions. This role works closely with the CMO and VPMA to develop and advance the UM program, collaborates with the Behavioral Health UM team the multiple clinical groups and provider partners in care management and care delivery, oversees the delegated entity UM functions and supports initiatives with providers and members to ensure the appropriate utilization of servicesSupervision Exercised:YesWhat You'll Be Doing:Directs, coordinates and evaluates efficiency and productivity of utilization management functions for physical health services and long term services and supports. Works closely with delegated entities, pharmacy, dental and other vendors to assure integration, oversight, and efficiency of UM processes and functions.Ensures compliance with all contract requirements, state and federal regulatory requirements and all applicable accreditation standards in improvement to promote the development of a high quality team.collaboration with the broader clinical organization.Ensures that utilization management processes are integrated with care management and care delivery processes.Works closely with the CMO and VPMA to develop and advance the UM program and leads and organizes the ongoing evaluation of the utilization management program against quality and utilization benchmarks and targets. Identifies opportunities for improvement; organizes and manages outcome improvement initiatives.Ensures staff selection, training, and performance monitoring andLeads the Utilization Management team in managing and continuously improving UM program design, policies, procedures, workflows, and correspondence.Supports provider relations and provider contracting leaders in the design and implementation of successful methods for working with providers. Ensures integration of utilization management functions with network strategy, vendor relationship management and claims processing. Works closely with provider relations on resolving provider related issues.Directs the work of the utilization management team to ensure quality, interrater reliability and standards are met in daily operations. Responsible for resolution and communication of utilization management issues and concerns and corrective action plan activities and reporting.Provides expert input to Finance regarding patterns of utilization and cost and high cost cases.Member of health plan QI Committee. Co-chair of health plan Utilization Management CommitteeWorking Conditions:Standard office conditions.What We're Looking For:Required Education:Bachelor's Degree or equivalent experienceDesired Education:Master's degree in Business or Health related field preferredRequired Licensing:active RN license requiredRequired Experience:7-10 years8-10 years of managed care operations experience, including a minimum five (5) years of leadership experience in Utilization Management (UM) or nursing leadership to include a minimum of two (2) years leadership experience in UM.Minimum three (3) years of management experience in health plan environment with responsibility for managing the effective utilization of healthcare services, case / disease management, program development/management/evaluation and quality improvement.Minimum five (5) years of clinical experience in medical or behavioral health care deliveryRequired Knowledge, Skills & Abilities:Medicare and Medicaid managed care experienceDemonstrated knowledge of federal and state regulations relevant to utilization managementDemonstrated knowledge of health care industry trends, developments and issues.Must have experience overseeing contractual performance standards.Demonstrated ability to utilize oral and written communication skills and interpersonal skills such as influence, negotiation, persuasion, and conflict resolution.Proven ability to influence and lead; well-developed teambuilding skills, unquestioned integrity, and the experience, confidence, and stature to effectively address sensitive member issuesThe ability and desire to embrace and manage change; demonstrated ability to maintain a high level of productivity and drive effectiveness in the midst of ambiguity or stressA commitment to excellence and to making a difference; results driven, improvement focused, and action oriented leader who proactively and continually looks for better ways of doing thingsDemonstrated passion and commitment to positive and effective customer service focusing on needs of members and internal customers delivering extraordinary results; must be able to operate in a positive, helpful and productive manner; a record of success in managing customer-focused teamsBusiness acumen / organizational awareness; business insight and the ability to make a contribution to the organization as a whole; strong strategic thinking and analytical skills; excellent organizational skills and demonstrated attention to detailProven ability to influence course of action when others are directly accountable for outcomesStrong and effective communication skills, both verbal and written; the presence, confidence, influencing, and communication skills to effectively represent the company to a variety of audiencesExperience with managing clinical services for Medicaid/Medicare patientsDemonstrated ability to lead and navigate large scale organizational projects and evolutionAbility to manage multiple tasks and priorities in a matrix environment, strong problem solving skills and attention to detailDemonstrated ability to interface and present to senior management effectivelyCompetent in working with vulnerable and diverse populationsAbility to work under pressure and meet deadlinesRequired Language(s):English fluencyDesired Language(s):bilingual preferredEEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/DisabledPlease note employment with CCA is contingent upon acceptable professional references, a background check (including Mass CORI, employment, education, criminal check, and driving record, (if applicable)), an OIG Report and verification of a valid MA/RN license (if applicable). Commonwealth Care Alliance is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state or local laws.