Call Center Specialist

Healthcare Service Desk Associate

CSI Companies is hiring a Healthcare Service Desk Associate to assist patients On-Site in NYC over the phone in this phone-centric customer service, patient service role. In this role, you will handle questions surrounding scheduling, registration, medical records, insurance, and more.

Healthcare Service Desk Associate provides care and support by:

• Greeting patients, guests, and customers over the phone
• Providing exceptional customer service in a heavy phone volume setting
• New patient preparation and scheduling
• Supporting compliance policies
• Registering patients
• Obtaining and maintaining medical records
• Verifying insurance
• Understanding of HIPAA

Requirements:

• Ability to work on-site in a call center setting with schedules ranging 24/7
• 2+ years’ experience working in a heavy customer service role in Healthcare
• Medical Terminology
• Exceptional phone demeanor
• Knowledge of HIPAA
• HS Diploma or equivalent