Commercial Administrator

Do you want to come be a part of a great team? Want to enjoy yourself while working for and with a great group of people? Come join our team!
RooterPLUS Plumbing and Septic was founded in 1994 with the goal of providing world-class customer service to all of Metro Atlanta. Twenty years ago, we started a Commercial Sales Division to cater to the numerous commercial properties and property management in the Metro area.
The Commercial Administrator role is responsible for support and back up of the day-to-day events within the Commercial Division, this role may also help with other office responsibilities as needed.
Responsibilities Include:

• Taking calls from customers and scheduling Septic & Plumbing Services
• Open and maintain customer accounts by recording account information in ServiceTitan software
• Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
• Tracking and updating calls on board from various sources (email, phone, text, etc)
• Creating detailed proposals for customers which are based on Technician's recommendations. This often requires researching plumbing terms as well as calling Technician for clarification of details.
• Proper follow-up with Property Managers
• Everyday administrative tasks include filing, copying, scanning, editing and revising documents as needed.
• Provide phone back-up for CSR's.
• Resolving customer complaints

Applicant must have proficient knowledge in the following areas:

• Customer service etiquette
• Be able to think clearly and concentrate while working under pressure in order to perform duties without making errors.
• Demonstrate active listening skills
• Be kind and have a positive attitude
• Work well with others and demonstrate the ability to collaborate with teammates and supervisors throughout the work day.
• Ability to maintain impeccable attention to detail while managing multiple items concurrently
• Team building skills
• Analytical and problem-solving skills
• Decision making skills
• Effective verbal, presentation and listening communications skills
• Effective negotiation and mediation skills
• Effective written communications skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, database and word-processing programs at a highly proficient level
• Stress management skills
• Time management skills
• ServiceTitan experience is a plus!

Applicant must also demonstrate the following personal attributes:

• Be honest and trustworthy
• Be respectful, polite, and patient
• Be dependable
• Demonstrate sound work ethics

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay