Our focus is always on the customer and their experience.
At Le Bas International, we’ve never forgotten how amazing the flying experience is. To us, getting to your destination should be just as enjoyable as being there. This is why we’re continually looking for ways to perfect our products and services, to enhance our customer’s tailored universal experiences and find better ways to serve. Every one of our team’s ethos is driven by our pioneering spirit, to innovate, delight and deliver unforgettable experiences. To always strive to be the best we can be. We’re committed to being loved for service and to building lasting customer relationships.
We are currently recruiting a Senior Charter Broker (Private Jets) to join our newly opened UK office, on a full-time basis. Le Bas International was founded in 1990 and has more than 34 years of experience as one of the leading passenger & cargo air charter providers globally.
Our focus is on providing a personalized, 24-hour global service for a range of clients including HNWIs, Music/Entertainment artists, Sports teams, Government Heads, Militaries, Tour Operators, Cruise companies and many others. Our main focus is providing the best service possible and building long-term relationships with our clients.
With offices in Huntington Beach, LA, California (HQ); Shannon (Ireland) & London Gatwick (UK), and with new openings planned, we are searching for an individual who has minimum of 3 years’ experience as a charter broker and wants to further their career with a well-established company and team.
Duties
- Generate and manage a pipeline of qualified sales prospects, by targeting existing and potential clients through cold/warm calls, networking, in-person visits (UK/Abroad as required), emails, LinkedIn etc.
- Keep an accurate and tidy CRM record of all clients, ensuring their contact details are up to date.
- Identify new potential areas for business development.
- Initiate and maintain business relationships with existing & prospective customers, airline & other suppliers, focusing on building long-term, meaningful relationships.
- Oversee charter quotes by identifying and understanding the needs of the customer to recommend the most appropriate charter options.
- Manage charter flight bookings from enquiry to completion & setting up all pre-flight arrangements in a timely and accurate manner with handling agents, ground transport if required, catering companies etc. Ensure all Le Bas contracts, invoices and trip sheets are sent to the client and uploaded into our CRM in a timely manner.
- Review the required airline documentation (contracts, insurance, AOC, Argus & Wyvern reports etc.), ensuring Le Bas’ risk is mitigated and all essential contractual clauses are covered (training will be provided).
- Monitor aircraft for arrival/departure and any information updates for immediate communication to customers. Troubleshoot and solve problems on flights. Handle post-flight closeouts.
- Conform to standard operating procedures for sales as established by the company, including sales calls.
- Be willing & flexible to travel on company business globally (meetings, networking events, flight representation etc.).
- Perform other work tasks, special projects and events allotted to you by management from time to time.
- Assist with training junior brokers, passing down knowledge & experience, as well as supporting colleagues with advice & guidance.
Desired characteristics / skills
- 3 years of experience is essential.
- A passion for aviation is essential.
- Self-motivated and happy to work with a high degree of autonomy.
- Calm disposition and positive outlook, particularly when working under pressure.
- Tenacious and willing to keep trying in challenging situations.
- Flexibility to change and adapt working hours and patterns, if necessary, which may include weekends and evenings as necessitated by the needs of the business.
- Strong communication skills (written and oral) and excellent telephone manners.
- Team player who appreciates the value of co-operation within a local office and international teams. Good integration/interaction with other team members.
- Adapts and responds well to feedback and change.
- Second language is desirable, but not essential.
- Right to work in the UK.
What we offer
- Being part of a true ‘people first’ culture, with the exciting opportunity to contribute to the office's growth.
- Exciting prospect of international travel opportunities, such as flying out to our head office in Huntington Beach Los Angeles, and more.
- Competitive salary, plus an attractive performance-based incentive.
- Opportunities for professional development and career advancement, carve out your own career path.
- Access to a dynamic and collaborative work environment alongside a team of industry professionals.
- Exclusive access to a tailored pension plan.