Title: Manager
Reports to: General Manager
Summary of Position:
To effectively direct and supervise in conjunction with the general manager all functions and activities of a 70,000 SF high energy and fast paced indoor adventure park. Proactive management style that anticipates potential problems and avoids preventable crisis is a must. You will need to ensure that all attractions are inspected and operating to the highest level of safety as well as training the team members (150 plus) to create a safe and fun culture, promoting an environment where team members engage guests as part of the attraction experience to create the ultimate guest experience, assisting in achieving sales and profit goals and coordinating and managing with the general manager all of the activities that creates an efficient performing, clean, safe and fun environment and a culture that makes employees into team members.
Duties & Responsibilities:
- Supervises the day-to-day operations and performance of the team members to provide the highest level of customer service for our guests.
- Ensuring inspections are performed and quality standards are met on all of the attractions.
- Ensures team members are trained to perform their job functions. Effectively delegate and guide team members in completion of task and utilize coaching feedback and appraisal skills. Monitor team members to confirm they are properly executing the company training methods and the goals of Rock N Air! Create a cooperating and highly motivating climate for team members. Develop team members that effectively rises to unexpected challenges and situations.
- Decrease employee turnover by ensuring team member satisfaction and opportunities for growth and development.
- Manage inventory control and ordering.
- Check incoming deliveries meet quality standards.
- Prepare, manage, and revises weekly schedules to ensure appropriate staffing levels are adequate and goals achieved.
- Comply with all established company policies and procedures while upholding the security and confidentiality of documents and data.
- Resolving customer issues and maintain positive guest relations.
- Anticipate potential problems and avoid preventable crisis.
- Perform other duties as assigned.
Qualifications:
- At least 2+ years of management leadership experience.
- High school or equivalent (College preferred).
- The ability to work extended shifts with the ability to stand or walk for extended periods of time and work in noisy, fast paced environment with distracting conditions.
- The ability to lift and/or carry up to 50 lbs. as needed.
- The ability to understand and apply management principles concerning budgeting, personnel costs, and expenses.
- Understand and utilize all required applications and current technology as relates to all operations.
- Must be able to work, nights, weekends and Holidays as required.
- Understand and ensure adherence to Local, State and Federal regulations as applicable to operations.
- The ability to operate equipment safely and properly, including a scissor lift.
- The ability to stay organized and multi-task in a professional and efficient manner, following instructions and giving attention to detail and quality of work performed. Being conscientious.
- Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
- Ability to perform basic computer functions.
- Ability to engage and lead team members to achieve goals.
- Ability to lead by example.
Benefits
- Health Insurance.
- Paid time off.
- Employee discount.
About Rock N Air
Rock N Air is a brand new, 70,000 square foot (it is HUGE!) indoor Family Entertainment Center! Packed with excitement and fun filled energy for all age groups from 2 to adult, the fun never stops with adrenaline pumping activities such as: a thrilling Zipline, challenging Ropes Course, 2-Story Laser Tag Arena, Virtual Reality and Augmented Reality games, Ninja Course, Climbing Walls & Elements, 3-Level Playground with Ballistic Arena, Warped Walls, Battle Beam, Trapeze, Fidget Ladder, High Jump Air Bag, Trampolines and an expansive Toddler Zone filled with activities to intrigue young minds such as Interactive Sandbox and Ball Wall, Motion Floor, private age-appropriate Trampolines, Indoor Playground with Ball Fountain and so much more!
Disclaimer
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
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