INTAKE/UTILIZATION COORDINATOR-PSYCHIATRY

Job Overview:
This position performs an initial screening for psychiatric patients in the ED via face to face or Telehealth interviews. The intake staff reviews the clinical data with the ED physician to determine the level of care needed. This may include inpatient admission, transfer, or discharge. Intake also facilitiates transfers from Tri-Health Medical and external medical services. They do this by acting as a liaison between the referral source, admitting psychiatrist, and behavioral health inpatient units. Intake assists with community referrals and maintaining expedient flow of ED patients to behavioral health and non-behavioral health units. This includes analysis of clinical information presented with comparison to established national clinical criteria to determine appropriate levels of care. This staff works indepedently with a high level of autonomy and decision making surronding high dollar services and revenue. Experience working in a multi-disciplinary setting is preferred. Excellent communication skills are mandatory. The candidate must be competent in evaluating psychiatric symptoms and making level of care recommendations based on the patient's presentation. The candidate must possess excellent time management skills and be able to prioritize job duties to accommodate multiple competing needs. .
Job Requirements:
Associate's Degree or Diploma in Nursing
Registered Nurse
RN (Nursing)
Competent at assessing for psychiatric symptoms and making level of care recommendations based on presenting issues
Experience Clinical Psychiatric Nursing or Psychiatric Social Worker
Substance Abuse experience
Job Responsibilities:
Performs screening for psychiatric patients in the Emergency Department. Teamwork, communication, problem solving, conflict resolution.
Facilitates in house psychiatric consultations
Documentation: documents as required referrals, consultations, insurance calls. Quality Assessment: assess for quality indicators, documents quailty indicators, differenctiates between morbidity and mortality outcomes. Reports as indicatied to manager, medical dir.
Collaborates with the emergency room nurses as well as the emergency room physician to determine level of care.
Acts as a liaison between the external community and the hospital to facilitate appropriate transfers both to and from TriHealth. Applies the principals of UR: admission orders, levels of care, documents current status, communicates with attending physicians.
Demonstrates effective oral/written communication skills in negotiation to achieve desired result of approval of services or reversal of denial.
Demonstrates proficient Knowledge with determining level of care needs based on clinical presentation and matching these needs with the appropriate level of care and/or community resources.
Other Job-Related Information:
The TriHealth Nursing Vision, Mission, and Philosophy speak to professional development, collaboration, and our nursing culture. To achieve excellence in nursing care, TriHealth encourages: pursuit of improved knowledge through continuing education classes, formal education leading to advanced degrees, and the attainment of specialty certification; nurse membership in local, regional, and national nursing organizations related to the appropriate nurse specialty; involvement in activities that better the health of our community; nursing research activities and use of evidence-based practice; all nurses to foster, support, and personally model collaborative relationships amongst nurses, physicians, and other caregivers for the betterment of patient care.
Working Conditions:
Climbing - Rarely
Consistently
Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs - Consistently
Lifting 50+ Lbs - Occasionally
Lifting 11-50 Lbs - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
* Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
* Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
* Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
* Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
* Offer patients and guests priority when waiting (lines, elevators)
* Work on improving quality, safety, and service
Respect: ALWAYS...
* Respect cultural and spiritual differences and honor individual preferences.
* Respect everyone's opinion and contribution, regardless of title/role.
* Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
* Value the time of others by striving to be on time, prepared and actively participating.
* Pick up trash, ensuring the physical environment is clean and safe.
* Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
* Acknowledge wins and frequently thank team members and others for contributions.
* Show courtesy and compassion with customers, team members and the community