Position: Customer Service RepresentativeLocation:Terms: Full-timePay: $XX/hrJoin Team AloricaAt Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.Job SummaryAs part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.ResponsibilitiesAssist customers with issues and concerns they are experiencing during the use of the product and/or serviceDocument call-related information for auditing and reporting purposesMaintain and update customer information as necessaryUpsell current customers on new or enhanced servicesAt Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.QualificationsHigh school diploma or GEDCustomer service experience is a plusStrong computer navigational skillsFamiliarity with Microsoft Office applications (Word, Excel)Excellent oral and written communication skillsExceptional listening/comprehension skillsProfessional and courteousCustomer orientedWork EnvironmentOngoing usage of phone and computer systemsYour Work At Home environment must be in a private residence, located at the address listed on your personnel file.Alorica will provide the equipment you need to conduct your work which may include a webcam.You will need to provide an Internet/Broadband Internet Connection – DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.Physical DemandsConstant sedentary workBenefitsHealth, dental, and vision coverage/HSAPTOPaid holidays and sick timeOptional daily pay or weekly pay401K retirement planLeadership programsPaid training and tuition reimbursementEmployee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet suppliesEmployee assistance programAdditional voluntary benefitsNext StepsPlace an applicationComplete your online assessmentOur team will review your applicationIf selected to move forward, our team will follow up directlyDISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.We are only considering candidates and hiring for this position in the following states: Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia and West Virginia.Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.