Customer Service Agent

Job Title: Customer Service Agent
Job Location: Philadelphia, PA
Job Type: Full-time
Job Summary:
We are looking for a dedicated and personable Customer Service Agent to join our team. The successful candidate will play a critical role in delivering outstanding service by assisting customers with inquiries, providing accurate information, resolving issues, and ensuring a positive experience for each interaction. This role requires excellent communication skills, patience, and a commitment to maintaining customer satisfaction.
Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, and other communication channels.
• Handle and resolve customer complaints in a professional and empathetic manner.
• Process orders, modifications, returns, and handle billing inquiries.
• Communicate and coordinate with internal teams to resolve customer issues effectively.
• Follow up with customers to ensure their issues are resolved and provide feedback on the resolution.
• Stay up-to-date on product knowledge and industry developments to provide informed assistance.

Qualifications:

• High school diploma or equivalent required; college degree is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to think on your feet.
• Proficient in computer skills and the ability to learn new software quickly.
• Ability to handle a high volume of calls or messages while maintaining quality.