Use your Experience to Truly Make a Difference! Join the Master•Care team as a Care Navigator!
Master•Care, Inc. is a Managed Services Organization (MSO) created exclusively to bridge medical and non-medical services under California’s new CalAIM program. Enhanced Care Management, Housing Navigation, and Nursing Facility Transition are just a few services we provide.
POSITION SUMMARY: A Master•Care Care Navigator provides Care Management to patients in a non-clinical setting according to the “Master•Care Plan.” The Master•Care Plan is a comprehensive roadmap that incorporates the physical, behavioral, social, environmental, and financial well-being of our patients.
This position requires the ability to serve patients in person and remotely within the assigned region.
Duties and Responsibilities
· Primary contact with local medical and nonmedical providers
· Develop and foster solid professional relationships, conduct provider outreach, program education (“in-services”), and promotion to achieve Company goals
· Develop referral relationships and placement providers to reach Company objectives
· Assists in the development and provider relations of local resources.
· Conducts Comprehensive Assessments of assigned Enhanced Care Management (ECM) and Community Supports (CS) patients
· Develops and executes the Master Care Plan for assigned ECM and CS patients
· Respects and understands the assigned ECM and CS patient’s goals and wishes, and whenever possible, implements these goals and wishes to improve overall health and well-being
· Conducts In-home or Facility Assessments as necessary or required
· Develops awareness of and remains sensitive to patient’s, and patient’s families’ values, beliefs, and perspectives
· Provides person-centered care management to patients in a non-clinical setting, bringing together the clinical needs and social determinants of health to create a comprehensive care plan that serves the whole person
· Is responsive and dedicated to seamless communication, smooth and safe coordination, and well-orchestrated patient transfers
Skills and Specifications:
· Communicates professionally and effectively with patients, families, providers, and team members.
· Maintains a compassionate and professional demeanor
· Exhibits and embodies excellent leadership qualities
· Is an active and devoted team player
· Anticipates obstacles and challenges, proactively providing innovative solutions
· Is an effective trainer
· Possesses excellent oral and written communication skills
· Exhibits exceptional customer service skills
· Builds strong relationships and networks
· Is proficient with technology
· Is punctual, organized, and efficient
Education and Qualifications:
· Bachelor’s degree or equivalent experience in marketing, discharge planning, and/or social work with an emphasis in healthcare, geriatric services, social services, or senior housing and care
· Three or more years of marketing and/or social services in healthcare, community-based senior services, senior living, or a similar environment
· Knowledge of and experience with both clinical and non-clinical services for elderly populations
· The ability to perform the physical demands of this position include:
• Sit and/or stand for long periods
• Navigate stairs, bend, and reach
• Lift, push, or pull a minimum of 10 lbs.
• Ability to travel throughout assigned territory as required: Santa Clara
Benefits
· Starting Pay: $30.00 per hour
· Incentives
· Medical, Dental, Vision, Life, 401K, and PTO
· All business mileage and expenses are reimbursed