US CITIZENS / Green Card Holders ONLY
NO THIRD PARTIES PLS
THIS IS A DIRECT CLIENT REQUIREMENT !
Those authorized to work without sponsorship are encouraged to apply please.
Reach Saakshi Sahni - 703-955-1070
Email: saakshi(at)zilliontechnologies(dot)com // 7039551070
Job Title: System Analyst (Desktop/ MECM/ SCCM)
Location: 100% remote
$$ BEST RATES AVAIALBLE $$
Duration: Long Term Ongoing Project with NO end Date
Direct Banking Client
US CITIZENS , Green Card holders , EAD Green card holders Only
Remote, however please submit candidates geographically close to Pensacola, FL; Vienna, VA; San Diego, CA
Hours: Monday – Friday, 8:00 am to 4:30 pm EST
Job Description:
Job Description:
Desktop product, services, documentation
Write SOPs
Create catalog details and description
Communicate with customers.
Develop dashboard.
This is an Agile project
Cert Scrum would be a big plus. Don’t have to have worked as a Scrum Master.
Develop reports and dashboards for software fulfillment.
Strong ServiceNow experience
• Strong knowledge of ServiceNow, MyIT, MECM, Windows Software Center, MacOS, Windows, and Citrix applications.
Enterprise Technology Services Analyst Contractor – (Desktop Software Delivery Project )
The Desktop Automated Software Delivery Project is focused on expanding software titles to the application catalog in Software Center and the Service Catalog, data synchronization with ServiceNow, and further automating software delivery for our growing customer base.
Key Responsibilities
Collaborate with the project team and developers to:
• Increase self-service options for automated software delivery.
• Create standardized catalog details/descriptions to educate customers and improve user experience.
• Participate in Agile sprints, including writing stories, documenting requirements, and conducting UAT testing.
• Work with the Product Owner to prioritize tasks based on business value and technical complexity.
• Maintain a comprehensive, accurate product backlog with detailed requirements, ensuring readiness for upcoming sprints.
• Automate the fulfillment and tracking of licensed software.
• Track licenses and create alerts based on availability.
• Develop a workbench to build presentation agendas for ServiceNow RITM/SCTASKs for new desktop software.
• Trigger automated workflows for software requests, increasing the application catalog’s automated delivery/fulfillment rate.
• Enable users to order all desktop software currently restricted or requiring Service Desk submission.
• Develop reports and dashboards for software fulfillment.
• Complete development and testing based on prioritized candidates; execute communication, training, and implementation plans.
• Provide customers with easy access to an approved software list and develop workflows to validate new software requests.
• Assess ITAM, CMDB, and SCCM data for field validation, clean-up, and correlation of data elements.
• Engage stakeholders and ISD groups, gather feedback, and gain approval for project milestones.
• Monitor implemented solutions to ensure effectiveness and efficiency.
Required Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in IT project management, specifically in desktop software delivery, software packaging, automation, and customer experience.
• Strong knowledge of ServiceNow, MyIT, MECM, Windows Software Center, MacOS, Windows, and Citrix applications.
• Proven experience in data analytics and metrics reporting.
• Proficiency in developing reports and dashboards using ServiceNow and Microsoft Suite.
• Excellent communication and stakeholder management skills, with the ability to negotiate and report statuses and findings.
• Understanding of Agile Project Management methodologies and Scrum Framework.
• Experience writing and prioritizing user stories, ensuring timely delivery.
• Strong problem-solving skills and attention to detail.
• Self-starter with a positive attitude and willingness to hit the ground running.
• Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
• PMP or similar project management certification.
• Experience with ITAM, CMDB, and SCCM/MECM data management.
Please send qualified resumes directly to : saakshi(at)zilliontechnologies(dot)com // 7039551070
Thanks,
Saakshi Sahni
Zillion Technologies Inc.
Director - Talent Acquisition
Email: saakshi(at)zilliontechnologies(dot)com // 703-955-1070