Charlestown, Boston, MA, USA ● East Boston, Boston, MA, USA Req #4522
Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as it is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:
The Site Coordinator is responsible for fulfillment of client orders and supporting HCW, while providing the highest caliber of customer service to our Healthcare Workers and to our clients.
ESSENTIAL FUNCTIONS:
- Open Cases:
- Input and maintain all communication with home care workers in Axis Care.
- Fill all open cases in a timely manner.
- Track/log monthly numbers (# of processed and types of cases) and submit to director weekly and monthly.
- Assignment Plans:
- Email each AP to the following contacts (current AP’s need to be sent every Friday).
- Submit AP’s to data entry for filing and entry to the EMR.
- Data Entry:
- Input information to Axis Care - Notes and offers of work and refusals of work.
- Input IDT note information - Hospitalizations, (PT and HCW) vacations, SNF placements, and disenrollments.
- HCW EE Support:
- Rehires: Check for current I-9, physical, TB, and CPR.
- Guide Worker’s Comp issues for HCW’s.
- Watch daily/weekly hours for HCW’s with multiple PT’s.
- Coordinate schedule with both PT and HCW to assure that PT is getting the proper care at the right time of day according to the PT need.
- HCW employee counseling - Conducted when necessary.
- Payroll:
- Answer questions from internal payroll concerning HCW employee timecard and/or schedules.
- Assist with payroll duties and/or processing when necessary.
- Customer Service:
- Answer/return all calls that come to your extension.
- Assist HCW with any payroll inquiries.
- Hiring Process:
- Contact and inform potential HCW’s of the hiring process.
- Contact PT to define a work schedule for the HCW.
- Inform all HCW’s of internal process and producers.
- Educate HCW on timecard and schedule reporting.
QUALIFICATIONS:
- One (1) year of experience in an administrative support role, preferably in healthcare or staffing business.
- Ability to communicate professionally/effectively in both written and verbal format.
- Strong computer/technological skills using Microsoft Office programs (i.e. Excel, Word, and PowerPoint).
Education: High School diploma or equivalent required. Some college preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided directly to you for use during employment.
Benefits:
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an EEO employer - M/F/Veteran/Disability.
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