Membership Representative

Join the Legacy at the Los Angeles Athletic Club!

About Us

Founded in 1880, the Los Angeles Athletic Club (LAAC) is a prestigious institution steeped in history and tradition. Our mission is to nurture the body, mind, and spirit of our members through exceptional services and facilities.

Our private club consists of state-of-the-art athletic and spa facilities, award-winning restaurants and bars, luxury meeting and special event rooms, 72 hotel rooms, and a vibrant calendar of social, business, and athletic events.

If you're passionate about elevating member or guest experience and hold the required qualifications, we want to hear from you!

Your Role

We are currently seeking a Membership Representative to join our team and contribute to the success of the Los Angeles Athletic Club by creating positive experiences for every member and guest who visits the club by cultivating relationships with existing members to facilitate overall membership growth. The role serves as sales representative and as member relations ambassador with specific goals in each area. Success is defined by financial targets and by member satisfaction factors.

KEY RESPONSIBILITIES:

• Serves as the "first point of contact" for all new member inquiries.
  
  • Ensure minimum response standards are achieved
  • Ascertain and maintain key data points on all inquiries
  • Participate in ongoing development of sales strategies and practices
  • Adhere to determined sales strategies and practices
  
  
• Serves as the "second point of contact" for all existing member complaints
  • All complaints are routed from first point of contact to the Member Associate
    
    • Ensure minimum response standards are achieved
    • Ascertain and maintain key data points on all inquiries
    • Participate in ongoing development of member service resolutions
    • Follow all complaints through to satisfaction.
    • Ensure all key membership data points are maintained and periodic inquiry made
    
    
  • Serves as initial contact to notify members of past due balances and assisting them with collecting payment
  • Adhere to an authentic and professional rules of conduct
  • Serve as role model for service and member care
    • Active social media plan supporting each revenue center
    • Additional revenue strategies and actions as determined
    
    
    
    
  • Effectively communicate in a timely and accurate manner.
  • Ensure that all projects are executed in accordance with policies established guidelines including but not limited to accounting, employee experience, member experience and affiliated third parties.
  • Daily, Weekly, and Monthly responsibilities.
  
  
  
  

EDUCATION, LIENSES & CERTIFICATIONS:

• Required: Minimum of one (1) year of experience in same or similar positions in the Retail, Hospitality, or Food & Beverage industry
• Required: High School Diploma or GED Equivalent

ESSENTIAL QUALIFICATIONS:

• Required: At least twenty-one (21) years of age.
• Required: Reliable and punctual attendance.
• Required: Excellent time-management skills; prioritizing and completing assigned job tasks effectively.
• Required: Excellent interpersonal and customer service skills
• Required: Computer Experience: proficient Microsoft Office programs, Outlook
• Required: Excellent verbal and written communication skills; ability to convey messages clearly and compose correspondence with correct and proper grammar.
• Required: Strong presentation skills; convey messages clearly and confidently; persuade and effect change positively.
• Required: Capable of working effectively independently with minimal supervision
• Required: Strong analytical skills.
• Required: High attention to detail and accuracy
• Required: Strong organizational skills
• Required: Ability to prioritize effectively and efficiently meet deadlines and produce work in a timely manner.
• Required: Ability to elicit and accept constructive feedback.
• Required: Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Required: Must work well in stressful, high-pressure situations.
• Required: Must maintain composure and objectivity under pressure.
• Required: Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Required: Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.
• Required: Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Required: Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Required: Must be able to prioritize departmental functions to meet due dates and deadlines.

Compensation: Hourly $26.00 USD + Commission and Bonuses (up to a $100,000 opportunity per year)

Benefits for Full Time Associates:

• Paid Time Off (PTO) & Holiday Pay
• Medical, Dental, Vision, and Life Insurance, and other ancillary and life wellness benefits.
• 401(k) Plan with employer match
• Hotel Room Discounts, Company-Paid Parking, Complimentary Meal per shift, and more!