Client Care Coordinator Home Care

Job Description

The Care Partners At Home Client Care Coordinator is responsible for the day-to-day scheduling and coordinating of Personal Care Attendant and Caregiver assignments. A critical component of this role is to demonstrate the agency’s culture of compassion, accountability, and results by displaying the highest standards of integrity, superb follow-through, consistency, first-rate customer service, and exceptional client satisfaction.

REPORTS TO: Client Care Manager

RESPONSIBILITIES

• To lead first by demonstrating a complete understanding of the Care Partners At Home mission: We will create deep meaningful relationships with our clients, their families, our associates, and partners resulting in the establishment of high energy environments focused on true person centered caring, while increasing the quality of their lives, and ours, within every interaction.
• Participates in and supports the agency’s performance improvement activities
• Complies with all agency policies, and procedures
• Maintains confidentiality of client, Associate, and agency operations
• Promotes client, personnel, and office safety
• Schedules service visits per directions of supervisor or designee.
• Assists with the referral/intake process for clients needing agency services.
• Verifies third-party insurance coverage (if required)
• Ensures all visits are scheduled in a timely manner and assigned as needed
• Presents a professional appearance and promotes a positive work environment
• Serves as receptionist/operator as assigned
• Assists in obtaining client satisfaction surveys
• Performs other duties as requested

Qualifications:
Qualifications

• Must have high school diploma or GED. Prefer an associate or bachelor’s degree in Business Management, Business Administration or equivalent
• Must be at least 18 years’ old
• Prefer at least one-year in-home service scheduling
• Must have effective oral and written English communication skills to work with clients/family and ability to listen without imposing personal values or beliefs
• Must be able to follow instructions to complete work as assigned
• Ability to maintain confidentiality about clients receiving agency services
• Maintains current state driver’s license and a dependable insured automobile, if needed
• Demonstrates computer literacy and able to use scheduling software
• Provides written proof of health status and ability to lift, bend, squat the level and amount determined by each job assigned
• Demonstrated self-motivation, self-direction, organizational skills, flexibility and the ability to coordinate multiple tasks simultaneously
• Presents a neat appearance and positive work attitude
• Experience working in a high stress environment with multiple demands
• Coordinate multiple tasks simultaneously.

Additional Information

THE PERKS:

• Cultural
  • Forward-thinking, collaborative work environment focusing on teamwork, positivity, open-mindedness, and creative problem solving
  • Company-paid Career development opportunities for employees who exhibit ability and desire to develop leadership skillset
  • Transparent Executive Leadership and open-door policy
  • Team events, company lunches, free snacks, modern workspace
  • Dog-friendly office – so long as Fido is trained
  • Generous PTO Plan and encouragement to USE IT!
• Financial
  • Competitive Base Salary based on experience
  • Transparent and Success-driven Commission & Bonus Plans
  • 401k & Roth IRA Options
• Medical
  • Multiple Health Plan Options (HMO, PPO, etc) for self and dependents
  • Flex-Spending Account Options
  • Dental, Vision and Life Insurance options (90 days)
• Professional
  • You’ll work with industry experts who can mentor and support your personal and professional growth
  • You’ll receive training and structure that will allow you to succeed at Care Partners and beyond.
• Schedule
  • Tuesday - Saturday or Sunday - Thursday
  • 8:00am - 5:00pm