BH Job ID:
1585
SF Job Req ID:
11427
Job Title: Account Manager, General Lines
Location: Remote - Within Territory of Maine, Massachusetts, and New Hampshire
About Us:
Ingersoll Rand thrives on a culture of innovation and a sense of ownership, committed to enhancing the lives of our employees, customers, and the planet. With over 80 renowned brands, our customers rely on our products and services to deliver high-quality flow creation and industrial solutions designed to perform in the most complex and harsh conditions. Additionally, our unwavering commitment to ownership has enabled our employees to cultivate strong customer relationships, driving them to solve the industry's most difficult problems.
Job Summary:
Our Ingersoll Rand's Compression Systems and Services Customer Center is hiring a General Line Account Manager to join their team. In this role, you will be responsible for driving the Customer Center equipment sales and service activity for a specific territory. Traveling in a defined geographic area, this includes quoting, strategizing, prospecting, and developing relationships to achieve revenue targets, maximize profits, increase market share and maintain customer loyalty while achieving organizational goals. The position is a unique blend of supporting a major distributor and selling direct to customers.
Responsibilities:
- Generate Revenue - Responsible for generating sales of equipment, service contracts, and service offerings with our direct end users and partners selling to a defined customer base within a geographic area. Develop existing customer base and secure new, competitive accounts to expand IR presence in the market. Provide and design compressed air solutions to fulfill industrial customer needs. Products include compressed air equipment, accessories, turnkey installations, service contracts, parts, service, rental equipment and energy audits. Keep current with all product knowledge, industry standards and training needed. Execute strategy for continuous improvement and exceeding customer satisfaction. Achieve all assigned sales targets.
- Develop People Capabilities - Provide selling skills and product/services training for dealer sales personnel (as required) as well as personnel within customer center. Partner with services team to best understand products and services and satisfy and anticipate customer's needs.
- Manage Cash - Ensure that all orders obtained are error-free with correct customer documentation. Ensure resolution of all customer disputes. Manage all costs associated with selling efforts, including travel and entertainment expenditures.
- Ensure adherence to safety rules (vehicle safety, customer site safety) in the field, as well as in the customer center.
- Earn Customer loyalty by collaborating cross functionally. Leverage best support for customers by partnering with service team to help troubleshoot customer issues or offer unique solutions.
- Maintain Customer Relationship Management database including face-to-face customer interactions, assets, agreements, contacts, and opportunities in order management system. Record order follow-up activities (e.g. delivery), reporting requirements (email) and database requirements. Provide feedback on market conditions. Responsible for driving and tracking sales pipeline of all account activity and daily reporting.
Requirements:
- Bachelor's degree in engineering, engineering technology, business or equivalent from a four-year college or university preferred, or equivalent combination of education and experience.
- Minimum of four (4) years' experience in an industrial sales business setting.
- Knowledge of Salesforce preferred.
Core Competencies:
- Excellent relationship-building and interpersonal skills, including verbal, written and presentation communication skills.
- Establishes and builds solid relationships with customers, key institutions and team members.
- Honest, self-motivated and team oriented.
- Able to work within a team environment and independently.
- Mechanical and electrical expertise required.
- Ability to assess customer needs, analyze and interpret, perform basic equipment performance calculations, and to recommend technical solutions.
- Tech savvy; knowledge of Salesforce preferred.
- Proven business and sales acumen, including the ability to prospect accounts, effectively navigate within a customer organization, value sell, and win competitive accounts.
- Must have excellent prioritization and time management skills.
Travel & Work Arrangements/Requirements:
- Regional travel to customer sites is required within assigned geographic territory.
- Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI in the previous 5 years; Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
The total pay range for this role, including incentive opportunities, is $73,300-$171,100. The total pay range takes into account a wide range of factors that are considered in making compensation decisions including, but not limited to, skills; experience and training; licensure and certifications; and other business and organizational needs. The disclosed pay range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Ingersoll Rand, it is not typical for an individual to be hired at or near the top of the pay range for their role and compensation decisions are dependent on the facts and circumstances of each case.
At Ingersoll Rand, we think and act like owners - of our business, our communities, our planet, and our health too. The Ingersoll Rand benefits program provides you with the tools and resources to take accountability for your health so that we can continue to help make life better.
Benefits of employment and include;
- Medical and Prescription drug plans
- Wellness and Chronic disease management programs
- Dental, vision, life/AD&D insurance
- Short- and Long-term disability
- Health Savings Account
- Flexible Spending Account
- Parental Leave
- Employee Assistance Program
- Discount Program
- Employee Stock Grant
- 401k plan with a company match
- 3 weeks of paid vacation and 11 paid holidays throughout the calendar year
- Voluntary benefits include legal, accident, and critical illness protection
What We Offer:
Our benefits - location dependant (car, annual leave allowance, pension etc), but ALWAYS include Shares options
At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.