11 West 19th Street (22008), United States of America, New York, New York
Sr. Associate, UX/UI Designer - AI.xd
We are currently seeking a UX/UI Designer to join our team. We are passionate about advocating for user needs and delivering innovative, world-class products that redefine our customers' day-to-day financial activities.
The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.
What You’ll Do:
You’ll be asked to handle a variety of responsibilities, including:
Collaboration & Connection
- Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience.
- Advocating for the customer through human centered design methods, including: discovery, research, ideation, whiteboard sessions, and user testing.
- Supporting design-led workshops to engage and build alignment across different partners and teams.
- Proactively offering recommendations and solutions by championing prioritization of design centered product enhancements grounded in research and analysis.
- Connecting with design community peers in service of learning, sharing, and teaching.
- Working with partners and teams across various geographies.
- Embracing and advocating for an experience mindset - this is as important to the work as the results.
Discovery & Delivery
- Crafting customer-centered experiences that demonstrate excellence in interaction design within a complex, highly-technical domain.
- Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams.
- Participating in end-to-end product design by:
- Working with researchers to understand customer needs and refine interactions through usability testing and evaluative research.
- Framing problems, determining insights, and defining visual designs to serve customer needs.
- Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low- to high-fidelity prototypes.
- Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines.
- Supporting effective storytelling and presentation of visual concepts to various stakeholders.
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues.
Basic Qualifications
- At least 2 years of experience with UX and UI design.
Preferred Qualifications
- At least 2 years of experience with interaction design.
- Comfortable working within highly technical domains.
- Comfortable working in close collaboration with product and engineering teams.
- Familiarity with design and prototyping tools, such as: Adobe Products and Figma.
- Familiarity with working and contributing to an established design system.