Energy Assistance Specialist

Responsibilities:
To assist in administering all aspects of the energy assistance and fuel fund functions and to provide a contact for all administering agencies. This position will be responsible for activities in Maryland, Pennsylvania, and Virginia.

• Provide back up & support to Energy Assistance Team Leader Respond to all internal and external inquiries regarding fuel funds and energy assistance Process associated paperwork regarding fuel funds and energy assistance.
• Monitor and resolve investigation memos related to fuel funds and energy assistance.
• pprove individual energy grants, document, and track receipt Liaison with external administering agencies for inquiries, grant approvals & procedural issues.
• Coordinate interventions with external administering agencies to provide resolution for extenuating Crisis situations.
• Implement State specific procedures to insure compliance with state and consumer protection regulations.

Qualifications:

• High school diploma Minimum 1 year experience within a Call Center environment Trouble shoot, analyze, and problem solving capabilities.
• Oral & Written communication skills.
• Excellent Customer Service.
• Execute accurate and timely energy assistance and fuel fund transactions.
• Effectively respond to internal and external inquiries Implement efficient procedures established to maintain program compliance.