Job Description:
We are seeking a Senior User Experience Research Lead to play a key role in shaping the future of analytics and machine learning experiences at AWS. The ideal candidate will lead a team to define how to evaluate, measure, and report on the customer perspective, providing direction for research in product development. This role will involve providing generative and evaluative research insights to product teams, collaborating with UX designers and product leadership, and driving impact across the product roadmap. The successful candidate will help build and establish a new unified AWS Analytics and ML experience, using their deep understanding of human-centered research methods to uncover customer insights.
Key Responsibilities:
- Define the long-term vision, strategy, and goals for UX research for the Analytics and ML experience team
- Identify and execute comprehensive research roadmap
- Gather and analyze human performance, behavioral, and interaction/usage data
- Create repeatable and scalable mechanisms to evaluate Analytics and ML experience solutions
Basic Qualifications:
- 7+ years leading business-to-business (B2B) user research projects
- Portfolio demonstrating past work experience and deliverables
- Experience in research methods including field research/ethnography, usability testing, and statistical methods
- BS in Human Factors, Cognitive Psychology, HCDE, or Computer Science
Preferred Qualifications:
- MS or Ph.D. in Human Factors, Human-Computer Interaction, or Cognitive Engineering
- Experience in agile/scrum environment and technical field
- Ability to deliver human-centered research for conversational UIs and digital user experiences