IT Business Analyst (Senior Analyst)

Position Information

Hiring Manager: Vice President

Department: Technology Solutions

Title: Senior Analyst

Function: Business Analyst

Department Overview

The Technology Solutions (“TS”) Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.

Position Responsibilities

This is a hands-on position in our Application Development Team focused on our in-house proprietary applications and third-party vendor systems across several key Accounting functions. The role includes business analysis, software configuration, project management, quality assurance, functional design, application support, vendor management and any other duties related to the usage of these applications. The ideal candidate has demonstrated recent experience as a Business Analyst, interacting with users, working with a development team, writing business requirements, functional specifications, process flows and writing and executing test plans.

The ideal candidate must be able to perform the following:

1. Become a subject matter expert in the core business functions and technology solutions
2. Develop detailed requirements documentation including user stories, use cases, design specifications, business process and data flows and acceptance criteria
3. Independently execute complex data analysis across multiple platforms
4. Build solutions that leverage our existing investment in a Microsoft-based technology environment following best practices that will allow applications to scale and be easily maintained
5. Participate in problem analysis with business users and assist in determining strategic software solutions and enhancements
6. Manage support issues raised by the business through to resolution and within defined support SLAs
7. Build strong and productive relationships with key business user, technology colleagues, and technology vendors to convey pain points, requirements and process improvements in a clear and concise manner
8. Confidently facilitate meetings with business users and technology colleagues
9. Develop and execute comprehensive unit and integration test plans
10. Ensure that all delivered solutions meet the highest quality standards and satisfy all specified business requirements through rigorous validation and testing

Candidate Requirements

Qualifications & Experience:

1. Bachelor's Degree is required with 3+ years of work experience in the financial industry as an analyst or similar role working with enterprise-level applications is required
2. Strong analytical skills to digest, document and translate business requirements for in-house development or customizing / configuring third-party software products
3. Prior working knowledge of Azure DevOps or other similar work item management to manage and prioritize backlog items is a plus.
4. Strong problem-solving skills to troubleshoot issues, dissect calculations, and articulate solutions
5. Strong mathematical skills and/or experience with accounting systems is a plus.
6. Experience in integration between different systems is a strong plus
7. Programming experience, database experience or data analysis using SQL a plus
8. A good understanding of the agile development life cycle and familiarity with Microsoft Dev-Ops is a plus
9. Self-motivated and able to multi-task with a positive can-do and ‘no job too small’ attitude
10. Experience in planning and executing test plans
11. Exceptional interpersonal, verbal, written and presentation skills
12. Results oriented with a high level of personal accountability
13. Abide by our work-in-office policies then in effect

Critical Competencies for Success

Our Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.

1. Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
2. Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
3. Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
4. Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.

The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.

1. Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
2. Software Development Principals: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
3. Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
4. Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
5. Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
6. Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
7. Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
8. Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
9. Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
10. Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
11. Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
12. Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.

Compensation and Benefits

Compensation will be commensurate with experience. Golub Capital offers a full range of benefits which includes medical, dental, vision and 401(k).

Golub Capital is an Equal Opportunity Employer.