Patient Services Supervisor

Patient Services Supervisor
About OrthoArizona:
At OrthoArizona, we are bringing the best together. Our organization was created to help serve ALL orthopedic and podiatry needs throughout the Valley! We have a wide range of orthopedic surgeons and mid-level providers including physical and occupational therapists.
Today we are one of Arizona's largest privately owned and most comprehensive orthopedic practices with more than 75 locally and nationally renowned providers across 30 locations, in addition to 2 ambulatory surgical centers and in house state of the art MRI capabilities. At OrthoArizona we are committed to best-in-class patient care, being a pioneer in research and technology, and most importantly, rewarding and recognizing our employees.
As a Patient Services Supervisor with OrthoArizona, you will get to:

• Timecard Management: Approves/denies teams' PTO requests in a timely manner and arranges coverage as needed
• Perform 90-day performance reviews for all team members in a timely manner along with weekly check-ins for new hires.
• Measure performance with key metrics such as inbound calls, call waiting and call abandonment. Monitor queues and track those key metrics. Keep agents aware of inbound calls, calls waiting, and abandonment rates.
• Helping to resolve employee issues and disputes.
• Co-ordinates, implements and ensures staffing levels are appropriately maintained to sufficiently support daily operational needs.
• Coaching employees by giving them constructive feedback to help perform certain tasks.
• Managing workflows and that office policies and procedures are upheld.
• Motivate employees by resolving issues, making sound decisions, and optimizing procedures.
• Report to manager on team and individual work accomplishments, problems, progress in mastering tasks and work processes.
• Evaluating performance and providing feedback.
• Effectively screen candidates by reviewing resumes, verifying qualifications, and assessing the candidate's experience and skills.
• Managing new hire onboarding and training plan.
• Managing offboarding employee processes.
• Continually improve current processes to increase productivity and patient satisfaction.
• One-on-One meetings with department Senior once a week to review department standards and concerns.

Qualifications:

• Excellent customer / patient service skills
• Deep understanding and Knowledge of medical terminology
• Working knowledge of computer programs
• Excellent written and verbal communication skills
• High school diploma or GED

Full Time Benefits:

• Robust paid time off package including, sick time, holidays, & paid time off!
• Medical - including a plan with 100% employer coverage- a $585 monthly value.
• Health Savings account + company contributions.
• Dental & Vision Calibri (Body) insurance.
• Company paid life insurance policy + the option to purchase additional benefits to protect you from what life throws at you.
• 401(k) with a company contribution + profit sharing!
• Pet insurance.
• ID Theft protection & Legal assistance.