IT Business Analyst - Public Trust Clearance

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Clearance: Public Trust

Job Description

1. Reviews, analyzes, and evaluates user needs to create systems solutions that support overall business strategies.
2. Documents system requirements, defines scope and objectives, and creates system specifications that drive system development and implementation.
3. Incumbents function as a liaison between IT and users and have both business and technical expertise.

Required Skills/Experience

List of tasks to be performed:

1. Provides Analysis functions and provides business area knowledge and technical expertise to team members engaged in the analysis, design, development, implementation, and maintenance of business information systems.
2. Provides business area and technical expertise to management and customers to facilitate planning, set direction, define business initiatives, and develop solutions to customer business information systems needs and requirements.
3. Assists the customer in the definition of business requirements, and their translation to information systems functions/features; establishes project objectives and identifies/quantifies benefits and develops business requirement documentation and coordinates system installation, evaluates existing systems and procedures, and recommends changes to management.
4. Meets regularly with customers to ensure timely and effective response to requests for service and high levels of customer satisfaction.
5. Manage and create Change Requests (using ServiceNow), initiate Incident Management tickets.
6. Provide support for software releases and deployments.
7. Provide production level technical and business support when required due to various issues.

Required Experience Level:

1. Experience in all phases of the Software Development Life Cycle (SDLC).
2. Previous experience and exposure to Web Services using JSON REST, testing using JUnit.

Additional Required Skills/Experience

1. A minimum of eight (8) to twelve (12) years relevant experience.
2. A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.
3. Typically performs all functional duties independently.

Position: IT Business Analyst - Public Trust Clearance