The Inside Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages. Appraisals will be completed from our CarPics program and consist of minor damage accidents and obvious total losses. The Appraiser will be required to provide a high level of customer service while utilizing measures to control severities. This is NOT a field position on the road. This role will be based onsite in one of the following office locations: Boston, MA, Uniondale, NY, or Parsippany, NJ.
Essential Functions and Responsibilities:
- Work in a team environment with our Inside Auto Appraisal division. The person in this position can work in our Boston, MA, Uniondale, NY, or Parsippany, NJ office location.
- Survey damages, prepare estimates, and negotiate settlements on partial and total losses within their established authority level.
- Efficiently write accurate estimates based on photos and videos while meeting production guidelines.
- Complete, review, and reconcile supplemental repair estimates.
- Review and negotiate estimates with customers and/or repair facilities.
- Issue payments to the appropriate parties.
- Document the claim file as necessary.
- Comply with all production standards and estimating guidelines.
- Ensure that service, expense control, and public relations are maintained at all times.
- Participate in team meetings.
- Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time, as needed.
- Adhere to privacy guidelines and State Compliance Regulations (CT, NH, NJ, NY, MA, PA.)
Qualifications:
- Specific Appraiser State Licenses will be required per State requirements. Additional state licenses a plus!
- College Degree preferred.
- Related claims experience or a thorough knowledge of automobile parts and repair techniques, terminology, and vehicle construction.
- Must have a strong mechanical aptitude.
- Must apply and secure additional Appraisal License(s), as needed.
- Comfortable completing inspections of damaged vehicles virtually.
- Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
- Body shop experience a plus, but not required.
- Must be organized and possess the ability to work independently with limited supervision.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,800 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.