About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Human Resource (HR) ServiceNow Systems Analyst role will report to the Sr. Manager of HR Automation & Technology, and its focus will be on developing and supporting our ServiceNow HR environment and HR Workflows. This role is expected to work with our internal stakeholders to ensure that we have the best automated processes and workflow aligned with business needs and best practices. This position will be responsible for ensuring proper design, configuration, development, testing, and documentation of change request. It is expected that this role will work with an Agile mindset to create value across multiple HR ServiceNow modules. This role has the ability to drive innovation!The Main ResponsibilitiesMust have ServiceNow Development Experience to be considered for position.Assist in building and maintaining internal ServiceNow HR technical documentation, manuals, policies, and processesSupport periodic HR releases and platform release upgradesDevelop ServiceNow HR integrations and process automation.Configure and maintain ServiceNow HR environment and its associated workflowsGeneral support and maintenance of ServiceNow HR module, reporting, dashboards and associated workflowsWhat We Look For in a CandidateBachelors degree with 6+ years of overall HR experienceServiceNow System Developer certification3-5 years’ experience with ServiceNow development experience with focus on HR module and associated workflowsDemonstrated ability with ServiceNow HR module, Case Management, Onboarding and general self service capabilitiesExperience in IT service management (ITIL V4 certification preferred)Ability to analyze, troubleshoot and resolve complex software application related problemsExceptional customer service skillsLegal StatementsIn any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.CompensationThe starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.Location Based Pay Ranges$80,510 - $107,340 in these states: AR ID KY LA ME MS NE SC SD$84,740 - $112,980 in these states: AL AZ FL GA IA IN KS MO MT ND NM OH OK PA TN UT VT WI WV WY$88,980 - $118,630 in these states: CO HI MI MN NC NH NV OR RI$93,210 - $124,280 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WAAs with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.Requisition #: 335514Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.Salary RangeSalary Min :80510Salary Max :124280This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. ( We're able to answer any additional questions you may have as you move through the selection process.As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here. ( be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.