Senior Director, Business Transformation
ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Among our core values, we strive to Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference.
@ ICF Next, we are fearless in finding new ways to solve problems, relentless in making sure it pays off for our clients and committed to making a positive change in the world. Join our community of mission-driven strategists, service designers, domain experts, and technologists to challenge the status quo.
We’re currently hiring for a Senior Director, Business Transformation for our public sector clients.
This role will be based in the Washington DC area as a hybrid position assigned to ICF’s Reston, VA headquarters office. Remote candidates with exceptional qualifications and experience may be considered.
Position Overview:
ICF Next is looking for a seasoned consultant, thought leader and proven strategist well-versed in the realm of business transformation for the federal government. With a shared belief in the power of collaboration, you’ll work across ICF’s senior management and clients to create innovative program strategies and action plans that are feasible, viable, desirable, and measurable to move the needle for our clients. You’ll be a critical team member for guiding current work, shaping future work, and creating new opportunities to improve the outcomes and impact of federal government programs.
As a Senior Director, Business Transformation, you will:
- Manage an enterprise-wide government IDIQ contract, which includes but not limited to overseeing the task order management, delivery/staffing, client relationships, reporting, and financial and risk management.
- Lead our business transformation services for government clients, encompassing growth and delivery teams across various domains such as operational performance, risk management, process modernization, transformation, change management, communications, and cybersecurity.
- Consult with project teams at critical cross-roads (project initiation, course-correction, capture for option year and future work) to solve challenges and drive pragmatic innovation.
- Unearth thoughtful and actionable customer and business insights to inform solution and program design.
- Research the latest trends impacting citizen services, acquisition trends, modernization program design, and customer experience in the federal government context.
- Contribute to business development by leading or supporting capture and proposal efforts.
- Provide thought leadership by contributing content to ICF blogs, whitepapers, and at conferences.
As a Senior Business Transformation Consultant, you will have:
- 15+ years' overall related work experience within technology and/or business transformation.
- Bachelor's Degree; PMP certification preferred.
- Experience in managing multiple delivery and teams simultaneously.
- Must have an understanding of federal procurement cycles and contracting vehicles.
- Must be able to obtain and maintain, at a minimum, Public Trust security clearance.
- Understanding of qualitative and quantitative research, market research, and human-centered design.
- Experience driving strategy and Agile product delivery.
- Strong analytical skills — ability to synthesize and problem solve complex issues.
- Excellent communication and storytelling skills – verbal, written, presentation.
- Confident delivering persuasive and informative presentations to senior level executives.
- Aptitude in bridging technology, creative and data for integrated and innovative client solutions.
- A focus on service, responsiveness, and superior client service.
- Strong organization and prioritization skills to manage a diverse and fast-paced environment.
- Resourceful and self-starter — ability to develop and maintain relationships with a wide range of individuals, both internally and externally.