Job Description:
The Training & Development Manager is responsible for designing, implementing, and overseeing training programs that enhance the skills and knowledge of corporate functions with emphasis on commercial teams, including sales and portfolio management. This role focuses on improving commercial effectiveness, operational knowledge, and regulatory compliance to drive business growth and efficiency. The manager collaborates with functional leaders to analyze training needs and creates tailored learning solutions to ensure the workforce is equipped to meet industry challenges. A key result of this role will be functional playbooks and training programs for corporate functions. The candidate will not be hosting trainings, they will be working with the subject matter experts in each business unit to partner on best practices of the trainings and how to deliver them. The manager will also be responsible for e-module development and tracking how effective the trainings were.
Duties and Responsibilities Summary:
- Training Program Development: Design and implement training programs for sales, customer engagement, supply chain management, and compliance. Develop e-learning modules and in-person sessions.
- Needs Assessment: Analyze performance gaps and operational challenges to identify training needs. Align learning solutions with business goals.
- Content Creation: Develop and customize training materials relevant to the trucking and logistics industry.
- Commercial Team Support: Provide continuous learning support, including onboarding, coaching, and mentoring.
- Compliance Training: Ensure commercial teams understand and comply with industry regulations. Stay updated on regulatory changes.
- Evaluation: Measure training success through KPIs and participant feedback.
- Collaboration: Work with leadership to align training with business objectives. Foster cross-functional communication.
- Vendor Management: Manage relationships with external training vendors and recommend new training tools and technologies.
Knowledge, Skills & Competencies:
- Strategic Thinking
- Commercial Sales Acumen
- Entrepreneurial/Ability to work independently
- Analytical and problem-solving skills
- Excellent communication and presentation skills- Strong Executive Presence
- Technical proficiency
- Instructional & Curriculum Design
- People Oriented & Results Driven
- Change Management
- Talent Development
- Training & Development
- Project Management
Education & Experience:
- Bachelor’s degree in business, Human Resources, or related field of study
- Substantial sales, and account management training experience required
- Experience designing content through platforms like Navex, Acadia, etc.
- 5-8 years of Training & Development Experience
- Successful project management and training experience across multiple functions both corporate and field operations aligned
Pluses:
- Advanced certifications in instructional design, learning & development, or similar field
- Experience in logistics or service-related field