Lead Server at Holeman and Finch Public House
We are looking for a talented and experienced Lead Server to join our team of hospitality professionals. Holeman and Finch is a classic gastropub, presenting artisanal twists on classic dishes with a whole animal, whole vegetable philosophy. With a robust wine list and original, inspired cocktails, there's something for everybody at every time of day. The charming space is filled with cozy booths and over 150 pieces of thoughtfully curated art. In every corner, the restaurant nods to the vibrant arts scene found in Midtown.
What is the Job?
As Lead Server, you will be responsible for engaging with and taking care of our guests, guiding them through our menus and building trusted relationships. You will create a welcoming and memorable experience by providing guests menu and brand insight and actively engaging with guest needs and questions. You will be an active communicator between the front of house and back of house, keeping all informed of allergies, special requests, and service flow. This position will support managers in training new servers and backservers, occasionally lead lineup, and will assist in fostering a curious, engaged, and professional team.
What are the responsibilities?
- Assist managers with training new server candidates
- Assist in inventory and maintaining an organized front of house
- Supports managers with guest engagement and service flow
- Guiding guests from the beginning to the end of their dining experience
- Setting up the restaurant in preparation for and during service
- Set up and maintain clean, organized service stations according to brand standards; restocks all items as needed throughout shift
- Delivering food and beverage to tables, pouring water, and clearing tables between courses
- Work as a team player, helping your fellow team with guest interactions and duties to contribute to a positive working environment
- Possess the ability to positively and proactively handle guest concerns
- Able to prioritize multiple tasks and openly communicate with your manager and fellow service team about next steps
- Consistent adherence to the uniform policy
- Reports for duty on time and manages one's shift, communicating with the management team when leaving their station for breaks or family meal
Our Ideal Lead Server...
- Has a passion for food and beverage with knowledge of wine, beer, and spirits with a willingness to continue education
- Has a kind, friendly, and welcoming attitude with a desire to serve others and provide memorable hospitality
- Works constructively with their teammates, celebrating one another and lending a helping hand
- Helps to achieve or exceed monthly and seasonal sales goals
- Communicates guest feedback to management team concerning menu requests, complaints, and suggestions
- Demonstrates our core values of integrity, passion, respect, and curiosity
What are the requirements?
- Weekend (Friday, Saturday, and Sunday) availability required
- Must be 18 years of age or older
- 5+ year(s) of relevant server experience, with supervisory/lead experience of 1+ year preferred
- Able to move and/or lift heavier product
- Able to stand for long periods of time; occasionally kneel, bend, and crouch as required to reach items at varying height levels
- Able to work in a fast-paced environment calmly and effectively
We offer:
- Competitive pay based on experience with performance-based raises and promotions
- Medical, dental, vision, life and short-term disability for eligible full-time employees
- 25% discount at all Hopkins and Company restaurants and 10% discount at all Hopkins and Company retail shops
- Ongoing training and education opportunities
- Daily family meal
- Employee referral bonus
If you are interested in applying for this position, we ask that you complete the application fully, including work history, questionnaire and professional references. Only complete applications will be considered for the posted position. Thank you!
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