CMS Specialist

At Open Bank, we pride ourselves on being different and OPEN to new ideas and opportunities for our clients and employees.

We celebrate innovation, diversity, teamwork, excellence and integrity. We are an equal opportunity employer and offer competitive compensation and benefits package to recruit, retain and reward top talent. We would like to be your partner in success and happiness!

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Job Title: CMS Specialist
Department: MIS (CMS) We are looking for CMS Specialist to join our team. The Cash Management Services (CMS) Specialist will assist the CMS Administrator in handling daily operations workflow and branch support to maintain system integrity, compliance requirements, and client satisfaction. Responsible for building and maintaining relationships with internal departments and external customers while providing exemplary customer service. The CMS Specialist is a key member of the team in building and expanding on client relationship by delivering strong digital banking and cash management services.

Key Responsibilities:

• Retain knowledge of Bank operations and CMS products including but not limited to Online Banking, Mobile Banking, ACH, eWire, Remote Deposit Capture, Cash Vault Services, Positive Pay (ACH & Check) and other services.

• Handle inquiries and support requests while ensuring customer service quality.
• Accurately perform customer setups on appropriate systems and provide training in all related areas.
• Provide technical assistance to new and existing CMS clients.
• Review Cash Management Applications and documentation for completeness.
• Receive, research and resolve issues.
• Perform daily review of reports, maintain and update necessary logs, conduct callback and detect and report unusual or suspicious activity.
• Follow all Bank policies and procedures to ensure compliance with all laws and regulations.
• Perform other duties as assigned.
  

Requirements/Qualifications:

• Bachelor's degree in related field or equivalent experience.

• Ability to respond effectively to the most sensitive inquiries or client complaints.
• Strong ability, desire and enjoyment in working with others as part of a diverse team as well as work independently.
• Must possess excellent communication skills and customer service skills with a high level of professionalism, whether over the phone, in person, or in writing.
• General knowledge of operations regulations, banking laws, and accounting practices.
• Present a professional image in dealing with clients, interdepartmental, and external representatives.
• Bilingual in Korean and English is preferred.

Employee Benefits & Perks

• Medical, Dental, & Vision : Open Bank offers medical, dental, and vision insurance for all full-time employees and their immediate family members. Employees become eligible for insurance benefits on the first of the month following their hire date.
• Life, Accidental Death & Dismemberment, & Long-Term Disability : Open Bank pays 100% of the cost.
• Flexible Spending Account (FSA) : Tax-advantaged financial accounts are offered for employees to pay for eligible out-of-pocket expenses (health, dependent care, transit, and parking) with pre-tax dollars.
• 401(k) Retirement Savings Plan : Open Bank matches 100% of the first 6% of employees' contributions. Employees are eligible to participate on the first of the month following 90 days of employment.
• Paid Time Off (PTO) : Employees begin to accrue PTO hours at the time of hire to use for vacation, illness, or other personal reasons.
• Employee Assistance Program (EAP) : The EAP offers counseling sessions, online tools and resources, and legal and financial guidance for employees and their family.
• Company Paid Lunch: Open Bank provides company paid lunch twice a week.

To view current job openings, please visit Open Bank Careers Page :