Product Manager – Boston

REQUIRED EDUCATION, SKILLS, AND EXPERIENCE

1. Bachelor’s Degree (BA/BS) is required.
2. 5+ years of experience as a Product Manager defining, developing, and launching software products. (SaaS experience is a plus).
3. Experience working in an Agile / Safe Agile environment.
4. Experience using product management software such as AHA!, Rally, Jira or others.
5. Excellent verbal and written communications including PowerPoint presentations.
6. Experience with data flows and process mapping.
7. Customer centric mentality and experience defining KPIs for software products.
8. Robust interpersonal skills with evidence of teamwork and collaboration.
9. Exceptional written and verbal communication skills with customers at all levels.

PRODUCT SKILLS

1. Experience creating and implementing workflows for call center, service desk or other similar solutions.
2. Experience product managing contact center application workflows.
3. A deep understanding of user needs in service desk or contact center software solutions.
4. A demonstrated ability to translate user needs to product feature requirements.
5. A working knowledge of call handling in a contact center environment including phones and ACD operations.
6. Experience with on-premise, cloud and hybrid solutions.
7. Experience in perpetual and SaaS based licensing and pricing models.
8. Experience in Go-To-Market activities for software products.