Technical Services Manager

POSITION SUMMARY

The Technical Service Manager I role within an organization is primarily involved in all aspects of the organization’s health and safety, reporting and monitoring teams and individual performances, as well as overseeing the application of all company standards, policies, procedures and behavior.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

1. Creates a work environment in which employees become compelled to commit to their organization and its bottom line and feel pride and job ownership.
2. Create a Customer Service Culture.
3. Gets results personally and from work groups; sets performance expectations and holds people accountable for getting results.
4. Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives.
5. Leads the implementation of new processes, activities and culture that enhances the customer experience; ensures that associates live a customer focused culture day to day.
6. Emphasis on constantly improving processes, products, and services and exploring innovative ways to do the job. Willingness to consider change and to adapt.
7. Participates and partners with Divisional Directors, Customer Service Technicians, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of services with existing and potential customers.
8. Manage Profit and loss.

QUALIFICATIONS

1. 3+ years of experience in supervising/managing medical service technicians or engineers.
2. Bachelor’s degree in Electronics, Mechanical Engineering or Biomedical Equipment Technology or equivalent military training.
3. Valid driver’s license.
4. Excellent customer communication skills that project confidence, enthusiasm, and a professional image.
5. Ability to lift and/or push 75 pounds and stand and walk for long periods of time.
6. Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours and travel, as required. Up to 30% travel may be required.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Business and financial management expertise, including ability to manage a budget, assist with contract and account margin maintenance and support district office operations.
2. Working knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers or medical equipment manufacturers.
3. Experience in medical equipment preventive maintenance, repair and handling. Ability to read and understand technical manuals and electric/pneumatic schematics.
4. Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint).
5. Knowledge in managing P&L.

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.