About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks - keeping data safe and businesses resilient. The company's unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
JOB DESCRIPTION:
What you'll do:
- Chatbots : Implement chatbots on your website or messaging platforms to handle common inquiries 24/7. They can answer FAQs, guide users, and escalate issues when necessary.
- Email Automation : Use tools to set up auto-responses for common questions. You can also create templates for frequent issues to speed up response times.
- Ticketing Systems : Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests. This helps ensure that urgent issues are addressed promptly.
- Knowledge Base : Develop a comprehensive knowledge base or FAQ section where customers can find answers independently. This reduces the volume of incoming requests.
- Workflow Automation : Implement automation tools to route tickets to the appropriate support agents based on predefined criteria, ensuring efficient handling of requests.
- Follow-Up Reminders : Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement.
- Analytics and Reporting : Use analytics tools to track support performance metrics, allowing you to identify areas for improvement and automate reporting processes.
Who you are:
- Strong communication skills
- Customer-focused mindset
- Ability to multitask and prioritize
- Familiarity with CRM software is a plus
If you're passionate about helping others and want to learn more about customer support, we'd love to hear from you!
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