Membership Sales & Experience Director

Northpark YMCA, Fort Worth, Texas, United States of America

Job Description

Posted Thursday, June 27, 2024 at 6:00 AM | Expires Sunday, July 14, 2024 at 5:59 AM

Join the YMCA as the next Membership Experience Director for the Northpark YMCA!

The Northpark YMCA impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. We are currently looking to expand our leadership team by adding a Membership Sales & Experience Director who will be responsible for leading the member services department of the Northpark YMCA. The ideal candidate must have a demonstrated track record of delivering high-quality programs and meeting monthly sales goals, combined with the ability to manage the administrative components of the job. The ideal candidate will be responsible for hiring, training and supervising staff and will take on the responsibility to initiate membership services and engagement, welcome center procedures, membership sales campaigns, membership development and retention, branch marketing efforts, and coordinate schedules for Membership staff. The position is for a self-directed, innovative and creative person. Strong organizational and time management skills are necessary to ensure that members have a high-quality experience at the Y.

Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. As a cause-driven leader you are expected to be:

• Welcoming – Accept neighbors eagerly, warmly, hospitably, and as equal participants.
• Nurturing – To care for, support, and help develop through encouragement.
• Hopeful – Take an optimistic or positive view of future outcomes.
• Determined – To devote full strength and concentrated attention to the cause.
• Genuine – To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

QUALIFICATIONS

Education & Certifications : Bachelor's degree or equivalent experience in related field preferred. One year experience as a coordinator or supervisor of membership programs. YMCA Team Leader certification preferred within three years of hire.

Experience & Background : High energy, positive, “can-do” attitude, flexibility, teamwork, and attention to detail and high degree of initiative will help this candidate be successful. The ability to direct programs through leading both staff and volunteers, developing and monitoring of budgets, developing and marketing programs and bringing enthusiasm and a passion for fundraising. A proven track record in developing authentic relationships with others and the ability to establish and maintain collaborations with community organizations. This leader will need the ability to connect and relate with diverse groups of people at all levels of the organization. Bilingual English/Spanish would be a plus.

KEY FOCUS AREAS

• Grow membership by meeting monthly sales goals in accordance with operating plans.
• Lead the sales process, including connecting with potential members, promoting membership benefits, and closing sales.
• Develop strategies to motivate staff to achieve sales goals.
• Lead membership staff to proactively engage members in the Y through member engagement initiatives.
• Develop and maintain collaborative relationships with community organizations and coordinate for the Y to be present at community events, such as health fairs.
• Responsible for all aspects of membership staff including coaching, training, and developing staff schedules.
• Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives.
• Lead branch marketing efforts and distribution of program information; may organize and schedule program registrations. May review and process program scholarship applications.
• Develop and monitor program budget to meet fiscal objectives.
• Manage use of facilities for program activities and events.
• Responsible for YMCA fundraising activities and special events.
• Model relationship-building skills in all interactions. Respond to all member and community inquiries and complaints in a timely manner.
• May assist with Program Committee meetings.
• Compile program statistics. Monitor and evaluate the effectiveness of and participation in programs.

LEADERSHIP COMPETENCIES

• Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.
• Philanthropy: Secures resources and support to advance the Y’s mission.
• Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.
• Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.
• Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.
• Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT

The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

• Youth Development: Empowering young people to reach their full potential.
• Healthy Living: Improving individual and community well-being.
• Social Responsibility: Providing support and inspiring action in our communities.

COMPENSATION & BENEFITS

The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $44,000 - $48,000 and will be commensurate with the selected candidate's experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax-deferred account at the beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.

The candidate must live within the community that the Northpark YMCA serves.

This job description is not intended to be all-inclusive. It is understood that the employee will also perform other reasonable association duties and will be responsible for implementation of the policies, procedures and standards established by the Metropolitan Board, the branch Board of Managers and the Association Leadership. Job descriptions are reviewed periodically and may be revised at the discretion of management. This job description is not a written or implied contract.

Northpark YMCA, Fort Worth, Texas, United States of America