Salary: $75,000.00 - $80,000.00 Annually
Application Deadline: N/A
Position: Database Administrator
The Data Services Manager is responsible for ensuring the success of AWF’s Development team by optimizing the capabilities of our CRM eco-system. It is the Data Services Manager’s primary duty to make certain that our database underpins the successful implementation of the Development team’s short-term and long-term goals and strategies. This success relies on the premise that donor information is securely captured to create a 360-degree view of our constituents with the objective of facilitating a strategic, multi-channel fundraising effort for the organization's Development department.
Key Responsibilities
Database Governance
- Ensure all gifts are entered into Raiser’s Edge and coded with the appropriate campaigns, funds, and appeals in accordance with gift coding constitution.
- Translate various stakeholders’ programmatic strategies and goals into the database efficiently and collaboratively.
- Counsel on optimizing data capture, creating a 360-degree view of all AWF constituents and their interactions with the organization.
- Coordinate the documentation of all AWF-specific Database Policies and Procedures.
- Conduct staff trainings to share knowledge on using the database and related tools successfully.
- Oversee creation and implementation of new processes required by a growing number of payment processors and updates to donation forms.
- Manage the execution of necessary quality control queries to ensure data is hygienic and functional.
- Evaluate the ongoing investment of EN/Omatic/RE integration and partner with the Director, Data Services to make significant updates to infrastructure.
Data Services Management
- Scope, strategize, and implement approved solutions for all new Data Services functionality items, issues, and requests.
- Ensure successful, timely delivery of data-related requests from the External Affairs team.
- Create and communicate project status to the appropriate stakeholders, preparing documentation to guarantee consistency in procedures.
- Provide training on gift processing and database management to the Data Services Coordinator and Assistant.
- Liaise with the finance department to ensure Raiser’s Edge reconciles with the financial database, providing monthly reports on Revenue, Pledge Status, etc.
- Ensure that the data in Raiser’s Edge is appropriately managed to assist in the yearly audit and ongoing reconciliation.
External Affairs Support
- Prepare all renewal lists for review by solicitors to devise individualized strategies.
- Compile mailing lists for all Major Gift publications and renewals.
- Oversee the processing of receipts for all Trustees and Major Donors gifts.
- Design complex queries for sophisticated segmentation of donors for targeted correspondence.
- Provide technical support for Raiser’s Edge and data-related issues to the External Affairs team.
- Encourage adherence to Data Services policies by the External Affairs team.
- Create queries and reports pertaining to the gift entry process and revenue analysis for stakeholders.
- Ensure PCI Compliance is maintained by AWF staff members.
Requirements and Skills
- Bachelor’s degree with 5+ years of experience, including 3+ years of managing staff or large portfolio or project.
- Advanced database management experience.
- Experience with Raiser’s Edge.
- Detail-oriented.
- Must be able to work under pressure and be results-oriented.