AdaptHealth Opportunity - Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.
Account Liaison - Hospital Based
The Account Liaison is based at Northwestern Memorial Hospital in Chicago and is an entry level position and responsible for onsite customer service, order processing and developing business relationships within various hospital departments in conjunctions with our Sales Representative. Works closely with internal support staff to focus efforts on increasing new business growth and development in the assigned region and for maximizing client satisfaction of services. Also responsible for optimizing the client's ability to provide for their patient's safety, comfort, and well-being and improving awareness and confidence among referral sources to care for their patients. The Account Liaison will also serve as a primary contact between referral sources and Sales Team to ensure timely order processing and delivery.
Job Duties:
- Obtains all required information and medical documentation to ensure complete, accurate and timely processing of supply program orders.
- Contributes to the achievement of corporate objectives/goals by increasing overall referrals.
- Conducts daily sales calls to assigned referrals, establish new and maintain ongoing business with referral sources in the medical community promoting availability for order processing, maintenance of accounts and problem solving as needed.
- Increases referral volume from assigned accounts by promotion within business lines and cross selling among business lines through regular and ongoing solicitation/facilitation of referral orders from assigned accounts.
- Works with Sales Leadership to validate and develop territory call plans to qualify new and maintain existing accounts, with intent to grow the business.
- Partners with intake, customer service, document collection as well as other functional areas within the company to help process orders and drive sales growth.
- Communicates and explains Medicare and private insurance procedures, pricing information, and product information to referral sources.
- Promotes products and services to all health care professionals that they may encounter daily. Understands and maintains balanced focus on most profitable business lines.
- Identifies programs or initiatives that potentially could increase company revenues, decrease costs and/or increase customer satisfaction.
- Identifies and clearly communicates to leadership the needs of referral sources.
- Excellent verbal and written communication skills
- Excellent presentation skills
- Excellent customer service skills
- Product and service knowledge
- Motivation for sales
- Ability to work independently and with a team
Minimum Job Qualifications:
- High School Diploma or equivalent required; Associate Degree from an accredited college is preferred
- One (1) year work related in health care, administrative, insurance, customer services, or management regardless of industry
- Exact job experience considered must be DME, Diabetes, Incontinence Sales.
- Valid and unrestricted driver's license in the state of residence
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.