Job Description
Counter Sales team members are tasked with partnering with customers to help them through their projects from start to finish. Providing guidance, product recommendations, and occasionally a little reassurance, our sales team goes above and beyond to provide a memorable experience for their customers. We focus on treating each customer the way they want to be treated. Above all, a Salesperson should be focused on product knowledge and creating lasting relationships with our customers, from professional contractors to first-time do-it-yourselfers.
Qualifications:
- Build an extensive knowledge of the products and grades of building materials.
- Use P.O.S. (point of sale) system to process orders, create quotes, and manage purchase orders.
- Regularly use email, instant messaging, and phone for communication.
- Detailed approach to quoting and selling material in a timely manner.
- Maintain a clean, professional workstation and personal appearance.
- Provide our customers with responsible advice regarding their projects.
- Establish familiarity with numerous vendors and the products they provide.
- Attend training in a wide variety of home-improvement topics.
- Meet customer expectations and project timelines.
- Assist customers in getting product out to their vehicle.
- Conduct yourself each day in a manner consistent with Dunn Lumber’s core values. Dunn Lumber takes pride in going the extra mile to help our customers and co-workers. This means assisting different departments and team members outside of regular assigned duties through cross training.
Additional Information:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous experience in customer service preferred.
- This position has no supervisory responsibilities.
- This position requires no certifications, licenses, or registrations.
- To perform this job successfully, an individual should have competent knowledge of typing skills including 10-key, Word, Excel (or other spreadsheet systems) and general computer use abilities.
- While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds. The employee is occasionally required to lift and/or move up to 20+ pounds. Vision abilities required by this job include close vision and the ability to adjust focus.
- This job constantly operates in an indoor retail store environment. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.