MSP Account Manager

Dice is the leading career destination for tech experts at every stage of their careers. Our client, MW Partners LLC, is seeking the following. Apply via Dice today!

We are seeking a highly skilled and motivated MSP Account Manager to join our team. As an MSP Account Manager, you will be responsible for building and maintaining strong client relationships, driving customer satisfaction, and ensuring the successful delivery of managed services. This is a client-facing role that requires exceptional communication, relationship management, and leadership skills.

Responsibilities:

• Develop and maintain long-term relationships with assigned clients, serving as the primary point of contact for all account-related matters.
• Understand client needs and business objectives, and proactively identify opportunities to expand services and enhance customer value.
• Collaborate with cross-functional teams to ensure the timely and successful delivery of managed services, meeting or exceeding client expectations.
• Monitor client satisfaction and address any concerns or issues promptly, working closely with internal teams to resolve problems and drive continuous improvement.
• Demonstrate advanced knowledge of Microsoft Products and their applications, providing guidance and recommendations to clients based on their specific requirements.
• Act as a trusted advisor to clients, providing strategic guidance and thought leadership on industry trends and developments.
• Prioritize and manage multiple tasks and client engagements effectively, ensuring deadlines and objectives are met.
• Demonstrate a strong sense of urgency, ability to think on your feet, and make sound judgments in high-pressure situations.

Qualifications:

• 2-4 years of proven client-facing account management experience, preferably in the managed services industry.
• Advanced knowledge and experience with Microsoft Products, including Office 365, Azure, and other relevant solutions.
• Excellent communication, facilitation, relationship management, and interpersonal skills, with the ability to lead, influence, and motivate others.
• Ability to work both strategically and tactically, adapting to changing priorities and driving process improvements.
• Highly organized and delivery-focused, with a track record of working effectively in a team-oriented environment.
• Ability to assess complex situations, identify solutions quickly, and exercise sound judgment.

If you are a driven and customer-focused professional with a passion for delivering exceptional managed services, we would love to hear from you.