District Branch Manager - Juneau

At Northrim Bank, our vision is to be Alaska’s premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities.

Employee Benefits:

• Medical, Dental and Vision insurance, including FSA (Flex Spending Account)
• Paid Time Off to include select paid holidays
• Retirement Benefits with generous 401K match

Some Other Favorite Employee Benefits Include

Paid Parental Leave, Education Assistance, Employee Assistance Program, Employee Wellness Program and much more!

Position Summary

The District Branch Manager is responsible for overall branch activities to ensure established sales, customer service, and employee satisfaction levels are consistently achieved at a home branch in addition to providing leadership to assigned Branch Managers. Responsible for implementing strategies to achieve sales and service goals through the delivery of Superior Customer First Service to support the bank’s deposit, loan and fee income goals.

The following duties are intended to provide a representative summary of the major duties and responsibilities and ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties.

Essential Duties and Responsibilities

• Ensure delivery of Superior Customer First Service standards within home branch and assigned district.
• Manage/support recruitment, growth, and retention of employees at home and district branches.
• Direct account acquisition strategies within the branches to achieve the assigned goals and grow market share. Collaborate with other departments to build/maintain relationships with branches for maximizing service and sales opportunities.
• Ensure branch employees are adequately trained, staffed and knowledgeable to ensure timely and accurate transaction processing.
• Actively develop and support plans to ensure branch deposit/consumer loan growth, customer satisfaction and employee retention.
• Encourage employee growth through support of progression plan process to include one-on-one meetings with employees, branch/bank training, and mentoring.
• Provide management to a home location in addition to leadership support for minimum of three to five additional locations. Review and analyze monthly reports to provide detail information regarding customer retention, household retention and cross-sell ratios.
• Works closely with senior management to develop and implement branch growth strategies.
• Ensures operational performance measurements/requirements are met to include satisfactory branch audits.
• Complete online, written and in-person compliance training within established timeframes.
• Other duties as assigned.

Supervisory Responsibilities

• Carry out supervisory responsibilities in accordance with the company policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; conduct performance evaluation; working with HR to address work related issues.
• Ensure employees complete compliance training within established timeframes; understand and implement compliance requirements applicable to their positions.

Qualifications

Education

• Bachelor’s degree in a related field.

Experience

• Eight years of progressive responsibility within a financial institution to include:
  • Five years financial institution management experience.
• Branch Manager experience at Northrim Bank preferred.
• Equivalent combination of related education/experience that fulfill the requirements of the position may be used as a substitute for work experience/tenure.
• Related military education/experience may be used as a substitute for education or work experience.

Licenses & Certifications

• State of Alaska Life Insurance License and FINRA Series 65 or 66 preferred.
• This position may require current registry with the National Mortgage Loan Licensing Registry to include annual renewals and submission of fingerprints every three years, and must pass a criminal background check.

Knowledge & Communication Skills

• Exceptional communicator with the talent to easily identify issues, problems or concerns and mentor staff to self-discover resolutions and solutions.
• Exceptional customer service skills. Show warmth, friendliness and a sincere desire to provide quality service to every customer.
• Ability to read, write, and speak English sufficiently to comprehend, analyze, and effectively communicate business memorandums, technical procedures, and government regulations.
• Must understand and have the ability to implement applicable compliance requirements.

Analytical & Decision Making Skills

• Self-directed, able to work independently without supervision, and be able to prioritize multiple projects to meet firm deadlines.
• Must be able to assess situations and determine outcome based on limiting bank risk while maximizing positive outcome for customers/employees.

Computer/Software/Other Equipment Skills

• Proficient knowledge of MS Office Suite, including Word, Excel, PowerPoint, and Outlook. Ability to operate standard office equipment such as PC, printer, fax/copier, and telephone.

Working Conditions

• The noise level in the work environment is usually moderate.
• Work is performed in a professional office environment.

Full Time, Exempt

Grade 20

Northrim Bank is an equal opportunity and affirmative action employer. Northrim Bank does not discriminate in employment based upon race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical or mental disability, protected veteran status, pregnancy, parenthood, marital status, changes in marital status, genetic information or any other status protected by federal, state or local law.