Hazel Management is seeking a dynamic and experienced Community Director to join our growing team in Houston! As a Community Director, you will be responsible for managing the day-to-day operations of the apartment community, leading the onsite team, and delivering exceptional resident experiences. Our mission is to empower residents and create a vibrant community where people feel at home, and we’re looking for someone who shares that vision.
The ideal candidate will be a strong leader with a proven history in residential property management, outstanding interpersonal skills, and a solid grasp of business operations and accounting. This is an exciting opportunity to make a meaningful impact in a fast-paced, collaborative environment while driving asset value, resident satisfaction, and revenue growth.
Position Responsibilities and Duties:
- Community Management & Resident Satisfaction
- Oversee all aspects of the apartment community, ensuring it remains a welcoming and thriving environment.
- Build strong, lasting relationships with residents, fostering a sense of community and promoting resident retention.
- Plan and execute resident engagement activities and events to enhance the living experience and community atmosphere.
Operational Excellence & Maintenance
- Design and implement business plans tailored to meet residents’ needs while achieving property goals.
- Manage all property inspections, maintenance, and repairs to uphold the highest standards.
- Collaborate with vendors and contractors, negotiating lease and service agreements to ensure timely and reliable work.
Financial Management & Budgeting
- Develop and manage annual budgets, closely monitoring variances and trends to optimize revenue and control expenses.
- Ensure rent collection, receivables, and expense management are handled efficiently and in line with financial goals.
- Provide regular financial performance reports, tracking progress toward financial and occupancy goals.
Team Leadership & Development
- Lead, mentor, and motivate the onsite team (leasing, maintenance, and office staff), fostering a culture of empowerment, hospitality, and accountability.
- Provide ongoing professional development and training opportunities, helping staff grow and succeed.
- Evaluate staff performance, ensuring the team meets or exceeds operational goals.
Marketing & Leasing
- Advertise and market vacant units effectively to attract and retain high-quality tenants.
- Develop and nurture relationships with prospective tenants and community partners to drive occupancy.
- Stay informed on market conditions and adjust pricing, promotions, and outreach strategies accordingly.
Minimum Qualifications:
- Education: High School Diploma or an equivalent mix of education and experience is required.
Experience:
- 4+ years of demonstrated experience in Residential Property Management (required).
- Experience using property management software like Resman (required).
- Bilingual in English/Spanish (required).
- Previous experience in real estate is preferred.
- Licenses & Certifications:
- Valid driver's license and access to a reliable vehicle.
- BS degree or CAM designation preferred.
Knowledge, Skills, and Abilities:
- Proven work experience as a property/community manager, with a deep understanding of property management operations and financials.
- Knowledge of property management rules, regulations, and compliance (Fair Housing, etc.).
- Strong customer focus, with the ability to balance resident satisfaction with business goals.
- Proficiency in Resman, MS Office, and other relevant databases/software.
- Exceptional communication and interpersonal skills, with the ability to engage residents, staff, and vendors effectively.
- Well-organized with excellent time management and multitasking skills.
Benefits & Culture:
At Hazel Management/Flat Fee Landlord, we believe in fostering a culture of Tribe, Hospitality, and Empowerment. When you join our team, you’re not just taking on a role—you’re becoming part of a company that values community, creativity, and trust. We offer:
- Competitive Compensation: $70,000 - $85,000 per year (full-time), plus performance bonuses.
- Professional Development: Paid training and development opportunities to help you grow in your career.
- Benefits: Health, dental, and life insurance, paid time off, and more.
- Career Growth: As a rapidly growing company, we provide ample opportunities for upward mobility within the organization.
- Both hands-on and classroom training to support your success.
Physical Demands and Work Environment:
- Frequent walking, standing, and sitting required to perform the essential duties of this role.
- Ability to walk the property and climb stairs as needed in various weather conditions.
- Must be able to remain at a desk for up to 8 hours per day.
Why Join Us?
At Hazel Management, we are more than just property managers—we are committed to building and maintaining communities where people feel at home. If you’re passionate about making a difference and driving success through people-focused management, we’d love to meet you! Our team thrives on collaboration, innovation, and excellence, and we believe in empowering our team members to make an impact.
Disclaimer:
Hazel Management/Flat Fee Landlord is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin, or other status protected by federal, state, or local law.