POSITION SUMMARY:
Assigned to procure inventory for the purpose of resale, with a specialized focus on technology-related categories; processing department requests, inventory control, and customer service. Will provide general oversight guidance to Service Center staff.
OUR MISSION:
As a division of the CSUF Auxiliary Services Corporation, the mission of Titan Shops is to support the academic goals and strategies of California State University, Fullerton. Titan Shops is dedicated to providing students, faculty, staff, alumni, and fans with excellent customer service by offering quality products at competitive prices, while identifying new ways to enhance the campus community. All proceeds from Titan Shops operations are used to fund programs and services benefitting CSUF.
OUR EMPLOYEES:
Titan Shops employees must sincerely agree with and believe in our mission and strive to deliver the Titan Shops Experience to our customers. The following qualities and characteristics are essential to an employee’s ability to deliver the Titan Shops Experience and support our mission:
- Positive attitude and genuine desire to assist people
- Willingness to learn and adapt to new challenges
- Respect for customers and fellow co-workers
- Initiative and a strong work ethic
- Commitment to providing a diverse and inclusive work environment
- Good moral character
RESPONSIBILITIES:
- Maintain positive relationships with vendors and distributors to ensure the best acquisition terms
- Work with Senior Buyer to plan inventory flow, review marketing results, and generate forecasting solutions to estimate future product demands and meet budget goals
- Identify opportunities for new product offerings and explore current retail concepts necessary for future sales growth
- Anticipate and maintain stock levels on key merchandise to ensure business runs smoothly
- Facilitate placing product orders via phone, fax, and email to publishers, distributors, wholesalers, and other vendors.
- Track overdue shipments, troubleshoot, and problem-solve purchase orders and vendor returns.
- Help identify markdowns, identify at-risk clearance items, and assist the Senior Manager with inventory returns as needed
- Maintain current knowledge of policies and procedures from vendors, distributors, and other sources of merchandise
- Participate in department physical inventory preparations and counts
- Provide general management support and excellent customer service
- Assist with clerical activities in Titan Tech customer service counter
- Promote an inclusive environment of teamwork and lead to ensure Diversity, Equity, and Inclusion (DEI) is practiced/applied in department operations, programs, and services
- Other duties and responsibilities as assigned
Technology Buying Functions:
- Specialize in the procurement of tech hardware and accessories, while aiding with other store merchandise and products as needed
- Assist the Merchandising Supervisor with visual presentation, merchandise planning, and developing new retail concepts.
- Foster positive relationships with campus members to meet their special-order needs and ensure prompt processing of internal documents (e.g., Estimates, Invoices, Sales Order, etc.)
- Collaborate with Information Technology (IT) and other campus departments to fulfill institutional technology orders. Frequently coordinate deliveries and asset tagging for campus end-users.
- Collaborate with the Merchandise/Marketing team to identify promotional opportunities and product awareness with new and current merchandise.
Service Center Functions:
- Provide general guidance on Service Center functions. Monitor repair workflow, order parts, and ensure timely follow-up with customers
- Review troubleshooting techniques and provide resolutions/feedback on repairs
- With assistance from the Service Center Supervisor, identify the proper trainings needed for Sales Associates and Technicians to provide an optimal experience for customers
OTHER FUNCTIONS:
- Know and follow all safety rules and procedures. Report any unsafe acts or conditions to the proper person.
- Able to travel for training and professional growth
- Typical work schedule is Monday – Friday, with evening shifts as assigned and occasional weekends
- Assume store opening/closing duties as assigned.
- Complete all assigned training (ASC, Campus and Titan Shops) on or before required due dates to maintain compliance
ESSENTIAL COLLABORATIONS:
Maintaining positive working relationships is essential to the success of the Titan Shops operation. Those relationships include both internal and external partners outside of the Demand Planning Division. Primary collaborators for success in this position include but are not limited to, the following:
- Internal: Customer Service staff, Merchandising Supervisor, Graphic Designer, Operations Supervisors, etc.
- External: Vendors, ASC AP, faculty, department coordinators, Campus IT, etc.
MINIMUM QUALIFICATIONS:
- Ability to work with a large and diverse staff
- Ability to promote and prioritize Diversity, Equity, and Inclusion (DEI)
- One to two (1-2) years of experience in bookstore retail or purchasing merchandise for resale is required, technology products preferred
- Demonstrate knowledge of Dell, Microsoft, and Apple products and system configurations required
- Experience with and knowledge of computer service & repair operations
- Experience with providing direction and/or supervision to other employees
- Excellent customer service and communication skills
- Attention to detail required as well as previous experience maintaining accurate records, managing multiple tasks, and organizing work in order to meet deadlines
- Must be a self-starter, actively seek out resolutions, and proactively recommend solutions/provide feedback
- Knowledge of computerized retail management systems (NetSuite preferred)
- Knowledge of standard stock control methods and techniques
- Good computer knowledge including: Windows, Word, and Excel. Knowledge of importing and exporting data is a plus.
- Must be able to communicate with customers and employees.
EDUCATION:
- Bachelor degree preferred, or a combination of some college education with bookstore specific work experience
PHYSICAL DEMANDS:
- Ability to perform prolonged repetitive tasks
- Ability to lift and carry 25+ lbs.
APPLICATION PROCEDURE:
CSU Fullerton, Auxiliary Services Corporation (ASC) is committed to Diversity, Equity, and Inclusion (DEI) practice. This means hiring diverse talent and ensuring employees understand and respect differences around us. ASC is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at (657) 278-4117.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the ASC. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current ASC employees who apply for the position.
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